Our client is looking for an experienced Senior Practice Specialist to join our Commercial Lines Service Unit (CLSU). This hands-on role supports the processing and administration of mid-market and large commercial accounts, while working closely with Producers, Senior Account Managers and Senior Placement Brokers. The position provides accurate and timely policy processing and serves as a senior resource and escalation point for the CLSU when the Director is unavailable.This role does not have direct reports or formal people-management responsibilities.Position type: Full time, permanentRole status: ReplacementLocation: Preferably Toronto or DurhamPrimary ResponsibilitiesProcess and administer mid-market and large commercial accounts, including complex and multi-policy clientsComplete renewals, endorsements, cancellations, policy changes, certificates, invoicing and other commercial policy transactionsReview insurer documentation and maintain accurate account information and documentation within EPICWork closely with the account team to ensure servicing requirements are completed accurately and on timeHandle complex processing requests and assist CLSU team members with technical, procedural and workflow questionsAct as a senior resource and escalation point when the Director is unavailable, assisting with workload prioritization and operational issues as requiredSupport onboarding, workflow consistency, process improvements and other Commercial Lines initiativesKnowledge,



Skills and RequirementsLicensing & EducationActive RIBO license is requiredMinimum 5 years of commercial insurance experience, including mid-market and/or large commercial accounts.EPIC experience is a strong assetTechnical & Interpersonal SkillsStrong knowledge of commercial insurance coverages, policy documentation and insurer requirementsProven ability to administer complex commercial accounts and resolve processing discrepanciesStrong organizational, problem-solving and communication skills with excellent attention to detailAbility to provide guidance to colleagues while remaining a hands-on member of the teamCompensation Range: $80,000 – $110,000Placement on the range is based on proven skills and experience related to the position. Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate's qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.Why Join Our Client:They offer an attractive compensation package and commission incentives, plus:Hybrid work flexibilityMatching Group RRSP contributionsTwo paid personal days each yearEFAP available through our group health benefitsProfessional membership fees (including RIBO, IBAO, IIC)Professional development and educational reimbursementFree parking and professional office space

📌 Senior Practice Specialist (Toronto)
🏢 InsuranceHires
📍 Toronto