About Us

As Canada’s leading barber supply distributor, we exist to empower barbers and barbershop owners to build successful, sustainable businesses. Through a carefully curated product selection and industry-leading customer service, we set the standard in the barber and salon space.

Our success is driven by our commitment to excellence: delivering accuracy, speed, and reliability for both our clients and our vendor partners.

Position Overview

We have an exciting new opportunity for you to join our Calgary head office storefront as a Store Operations Supervisor!

We’re looking for an energetic, hands-on leader to manage daily store activities and ensure a seamless shopping experience for our customers. This pivotal role combines leadership, organization, and retail expertise to oversee store functions, motivate team members, and uphold operational excellence.

Schedule/Availability

Our store hours are 9AM-6PM weekdays and 11AM-4PM on weekends and holidays; we are seeking someone with open availability during these hours.

Our Ideal Candidate

- Accountability-driven: Takes ownership of store performance and holds themselves and their team to a high standard.
- Solution-oriented: Quickly identifies operational problems and puts practical, effective fixes in place.
- Calm under pressure: Stays composed and keeps the team focused during busy periods or unexpected challenges.
- Servant leader: Puts team success ahead of personal wins.
- Leads by example: Builds trust through consistency, fairness, and a strong, visible presence on the floor.
- Customer-obsessed: Delivers excellent service, with a proven track record of building rapport and maintaining lasting customer relationships.
- Hungry to learn: Committed to building deep product expertise and sharing it on the sales floor and with the team.
- Adaptable: Embraces change and is eager to learn new tools and processes.
- Strong work ethic:



Brings energy, urgency, and effort every day, and is the team’s biggest cheerleader and motivator.
- Detail-oriented: Known for strong organizational skills and a keen eye for detail.
- Excellent communicator: Works effectively with key stakeholders to keep operations running smoothly and aligned.

What You’ll Do

- Oversee daily store operations, ensuring they run smoothly, safely, and efficiently, and flag opportunities for improvement.
- Lead by example on the floor, coaching and supporting team members to deliver excellent customer service.
- Assist customers with product inquiries and demos, modelling strong customer service standards for the team.
- Manage merchandise displays and keep the sales floor well-stocked, organized, and visually appealing, in line with company standards.
- Operate the point-of-sale (POS) system, oversee cash-handling procedures, and prepare accurate daily cash deposits.
- Maintain organization, cleanliness, safety, and compliance standards throughout the store.
- Troubleshoot day-to-day operational issues and put practical solutions in place.

What You’ll Bring

- Strong customer service and sales skills, with the ability to build relationships, recommend the right products, and drive sales.
- Confidence leading a team and fostering a collaborative work environment.
- The ability to manage time, priorities, and multiple tasks in a fast-paced environment.
- A positive attitude and a commitment to continuous improvement.




- The ability to work independently as well as lead and collaborate with a team.

Qualifications

- At least 2 years of experience in a supervisory or team lead role in retail or a similar setting (required).
- Minimum 2 years experience in retail sales and/or customer service.
- Strong familiarity with POS systems (required).
- Proficient verbal communication skills in English (required).
- Previous experience or strong interest in the hair or beauty industry is an asset.
- Multilingual abilities, especially Arabic, are a strong asset in serving our diverse customer base.

Culture We are proud to cultivate a diverse, equitable, and inclusive workplace where people feel valued and supported. Our team is passionate, driven, and collaborative, and we’re always looking for people who take pride in their work and want to grow with a quick-moving company.

How to Apply

If you’re passionate about leadership, customer service, store operations, and the barber industry, we invite you to apply for our Store Operations Supervisor position!

Please submit your resume and cover letter through Indeed. We thank all applicants for their interest; however, only those selected for the next stage will be contacted.

As a condition of employment, successful candidates will be required to complete a criminal background check and sign an averaging agreement.

Pay: $47,000.00-$55,000.00 per year

Benefits

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Ability to commute/relocate:
- Calgary, AB T2E 6K9: reliably commute or plan to relocate before starting work (required)

Experience:
- Sales: 1 year (preferred)
- Customer service: 1 year (required)
- Leadership: 1 year (required)

Work Location: In person

📌 Store Operations Supervisor (Calgary)
🏢 Empire Barber Supply
📍 Calgary