## Job Description# Technical Business Analyst, Retail Banking**Apex Systems is seeking an experienced Technical Business Analyst** to support a **pricing application within Retail Banking** for a leading financial institution.This position combines hands-on Technical Business Analysis with change-request and intake coordination. Approximately **70% of the role will focus on change requests and intake activities**, while **30% will support larger technical projects and initiatives**.* Lead requirements-gathering sessions with business and technology stakeholders.* Translate business needs into clear business, functional, and technical requirements.* Facilitate requirements walkthroughs with business, development, QA, integration, and vendor teams.* Analyze existing processes and identify opportunities for process and system improvements.* Develop and maintain process flows, solution flows, impact assessments, and supporting documentation.* Serve as the bridge between business requirements, technical solutions, and delivery teams.* Manage multiple change requests from initial intake through delivery and final sign-off.* Coordinate scope, schedules, requirements, testing, dependencies, and approvals.* Work across multiple business teams with competing priorities and delivery expectations.* Facilitate prioritization discussions and help stakeholders understand trade-offs and impacts.* Maintain accountability and visibility throughout the entire request lifecycle.* Balance a workload consisting of approximately **70% change-request/intake activities and 30% larger project initiatives**.* Develop a strong understanding of application architecture, system integrations, data flows,



and upstream/downstream dependencies.* Work closely with API and integration teams to understand technical requirements and application interactions.* Translate technical considerations into transparent requirements and impacts for business stakeholders.* Coordinate technical discussions between internal teams and third-party vendors.* Support solution analysis without being required to perform hands-on development or API coding.* Support small to medium-sized initiatives throughout the end-to-end project lifecycle.* Drive work from problem identification and requirements definition through development, testing, deployment, and post-production validation.* Take on broader BA/technical delivery leadership responsibilities for larger initiatives when required.* Coordinate deliverables across Product Owners, business stakeholders, QA, technology teams, integration teams, and external vendors.* Manage multiple concurrent initiatives and dependencies while maintaining clear visibility into scope and schedule.* Build strong working relationships across business and technology stakeholders.* Coordinate closely with external vendors supporting third-party applications.* Manage competing priorities across multiple stakeholder groups in a fast-paced environment.* Communicate clearly and confidently across both technical and non-technical audiences.* Maintain clear written documentation of requirements, decisions, approvals, and commitments.* **6+ years of Business Analyst / Technical Business Analyst experience.*** **Previous experience within banking or financial services**.* Strong experience gathering, analyzing, documenting, and communicating business and technical requirements.* Strong understanding of end-to-end application and technology project lifecycles.* Hands-on experience with **Jira** for requirements and delivery tracking.* Experience with **ALM** or similar tools for defect tracking and delivery activities.* Working knowledge of **APIs, application integrations, system interactions,



and data/process flows**.* Strong stakeholder-management skills with the ability to work across multiple business and technology teams.* Demonstrated ability to manage and prioritize multiple concurrent requests.* Strong analytical, critical-thinking, and problem-solving skills.* Experience with issue investigation, root-cause analysis, defect triage, testing coordination, and production support.* Excellent written and verbal communication skills.* Ability to operate effectively under pressure while maintaining strong stakeholder relationships.* Experience supporting **Retail Banking** applications or products.* Mortgage, lending, or financial-product pricing experience.* Experience supporting third-party/vendor-owned applications.* SQL knowledge or experience.* IIBA certification such as **CBAP or ECBA**.* Experience creating process maps, solution flows, and technical impact assessments.* Exposure to **AI initiatives or AI-enabled delivery environments**.* Previous experience working closely with API/integration teams.* Analytical and solution-oriented* Confident working with senior business and technology stakeholders* Comfortable professionally challenging requirements* Calm and effective under pressure* Highly organized across multiple concurrent requests* Technically capable of understanding APIs and application integrations* Accountable for driving work from intake through completion* Collaborative and relationship-focused* **Duration:** 8 month contract to start, subject to extensions* **Extension:** Potential for extension based on business needs and performance. Up to 2 years before cooling off period* **Work Model:** Flexible currently; candidates must be opento potential future hybrid/onsite requirements* **Potential Onsite Days:** Wednesday and Thursday if onsite attendance becomes required* **Interview Process:** Initial 30-minute interview with the possibility of a second-round discussion#J-18808-Ljbffr

📌 Technical Business Analyst, Retail Banking (Toronto)
🏢 Apex Systems
📍 Toronto