About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

As Canadas largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the citys best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Torontos only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Purpose

Provide the guest with an ambassador of the Hotel as well as for the city in addition to offering the services of baggage handling.

Principal Responsibilities

MyGuest

• Answer any guest questions or direct them to someone that can assist them.
  
  
  
  Ensure complete guest satisfaction.


• Welcome and engage all guests to the hotel and offer assistance before they have to ask (use guests name when known).


• Service given should meet and/or exceed the guest service standards of the Chelsea Hotel.


• Be present and visible at the main doors of the hotel including Elm street and Gerrard Street entrances.

MyProduct

• Efficiently complete a variety of tasks involving the movement of baggage to and from rooms as well as delivers to and from room. Such tasks include fronts, lasts, tour deliveries, baggage storage, arranging transportation, accepting main and information, dissemination of information, shoe shines, maintenance of function boards, newspaper and folio delivery, etc.


• Maintain a tidy work area at the Information Deck, Lobby and Baggage Storage areas.


• Secure and effective use of equipment.

MyColleage

• Open communication with Managers and Security to report challenges or issues.

MyChelsea

• All tasks are to be complete in accordance with the practices and policies of the Chelsea Hotel.


• Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS.






• Be fully aware of Fire and Emergency Procedures and your role therein.


• Follow Chelsea grooming policy. Name Tag must be visible at all times.


• Perform other tasks as assigned by Management.

Academic and Working Qualifications

Working Experience

• Previous Guest Service experience.


• Positive command of the English language.

Knowledge

• Possession of a full driver’s license (graduated licenses not accepted).

Soft Skills

• Be able to work effectively on a team.


• Strong work ethic.

Languages

• Good command of the English language.

Physical Requirements

• Must be 21 years of age or older


• Ability to work overnight and weekend shifts.


• Able to stand for long periods of time (indoors and outdoors).


• Able to lift and bend.

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

For more information about the property, please visit:https://www.chelseatoronto.com/en/