You’ll collaborate with business leaders, develop practical skills, and contribute to projects that support operational excellence, innovation, and business growth. This role offers exposure to business analysis, data and insights, continuous improvement, strategic initiatives, and operational transformation within the Canadian Contact Centre.
The Canadian Contact
Centre is looking for a curious, analytical, and motivated student to support strategic and operational initiatives across the business. This role offers hands-on experience working with leaders and cross‑functional teams on initiatives that support service excellence, employee enablement, and continuous improvement. You’ll gain exposure to business analysis, change management, pilot programs, operational transformation, and data‑driven decision making while contributing to work that improves employee and Client experiences.
You’ll collaborate with leaders and partners across Operations, Best Practice, Data Insights, Operational Learning, and Enablement teams to support initiatives that improve employee and Client experiences. From day one, you’ll have the opportunity to contribute to real business initiatives by supporting pilot programs, testing new ideas, analysing results, gathering feedback, and helping teams implement change. You’ll work alongside business leaders to identify opportunities, solve problems, and deliver solutions that support service excellence and business growth.
Your work may include business analysis, data and insights activities, process improvement, change management, communications, and the development and delivery of knowledge‑sharing and micro‑learning sessions. Through this variety of experience, you’ll gain exposure to a wide range of strategic and operational initiatives while making a meaningful contribution to the business. Analysis & Insights Support data analysis, reporting, and insight generation for operational and strategic initiatives.
Create reports, presentations, and visualizations that help leaders make informed decisions. Support testing and evaluation of current tools, technologies, and AI‑enabled capabilities. Projects,
Pilots & Continuous Improvement Contribute to pilot programs, proof‑of‑concepts, and strategic initiatives from planning through implementation.
Support project planning, prioritization, testing, and measurement activities. Assist with business process reviews, documentation, and identifying opportunities to improve employee and Client outcomes. Develop presentations, communications, training materials, and supporting documentation.
Help facilitate knowledge‑sharing activities, micro‑learning sessions, and employee enablement opportunities. Proficiency with Microsoft Excel, PowerPoint, and Microsoft 365 tools. Currently enrolled in a post‑secondary program in: Business Commerce, Data Analytics, Statistics, Computer Science, Engineering, Economics, Psychology.
Bilingualism (French, English) required for Quebec applicants only.
Note: This is a hybrid role, working in our Waterloo or Montreal office on Wednesdays and Thursdays.
Experience with Tableau, Power BI, SQL, or other analytical tools.
Experience with data visualization and reporting. Direct experience in customer service or sales Knowledge of AI, automation, business analysis, or process improvement concepts. Exposure to strategic business initiatives and operational transformation activities.
Experience working with business leaders and cross‑functional teams. Hands‑on experience in business analysis, reporting, process improvement, and project delivery.
Experience using up-to-date digital and AI‑enabled tools. Opportunities to learn from experienced business leaders and subject‑matter experts. Exposure to a variety of business functions and strategic priorities.
Development opportunities that help prepare you for future career growth. Diversity, Equity and Inclusion At Sun Life,
diversity and inclusion are at the core of who we are. A diverse workforce with a wide range of perspectives helps us better serve our Clients, communities, and one another.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to
[email protected] Sun Life' we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Eligible Sun
Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to
[email protected] are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling. Our supportive, flexible, and inclusive work setting is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Use data to drive bold actions.
Be agile and pivot as we test and learn.
At Sun
Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.
📌 Student, Business Operations & Insights Analyst (Winter 2027) (Ontario)
🏢 Sun Life Financial
📍 Ontario