OverviewWe are looking for a temporary prevention information assistant to receive and respond to province wide WorkSafeBC calls. As a member of the call-center, the prevention information assistant is to screen and probe for information from callers and forward calls when appropriate; monitor and maintain a variety of mailboxes and databases on a daily basis; perform a variety of support, administrative, and associated projects and duties as assigned for various departments and personnel within WES Prevention Services and other departments within WorkSafeBC.We have two 12 month assignments available.How you'll make a difference:You'll utilize your skills in office administration and customer service to assist our team.Working at WorkSafeBCWe serve the workers and employers across B.C., and we do best when we're together. It's how we collaborate, learn from one another, and develop our people.This role is based in our Richmond office five days a week.Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a work model that strengthens our culture and helps us deliver our best work, while balancing flexibility and a positive employee experience.What you'll doHandle incoming phone inquiries on workplace health and safety by probing for information needed to interpret the caller's inquiry or concern, summarizing caller information, and communicating the information to the appropriate person for actionAccess a variety of databases and software to prioritize, record,



and assign caller inquiries by following a specific set of guidelines and procedures outlined by the departmentOrganize and maintain files, records, and informational materials and generate reports from various databases as requiredIs this a good fit for you?We're looking for people who can:Provide exceptional customer serviceGather relevant information from a variety of sources, including over the phone, in person, and by reading and interpreting informationExplain information in a professional manner, both orally and in writingOrganize, prioritize, and manage a high volume, varied workload in an environment that includes changing priorities, time demands, and frequent interruptionsBuild and maintain rapport with a variety of individuals, sometimes in sensitive or difficult circumstancesYour background and experienceCompletion of Grade 121-2 years of related work experience in an environment where you provided exceptional customer service, used decision-making skills, and managed high volumes of workProficient use of MS WordType a minimum of 40 words per minuteExcellent English language skills, including grammar, spelling, and reading comprehensionWho we areAt WorkSafeBC, we promote safe and healthy workplaces across British Columbia.



We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.What's it like to work at WorkSafeBC?It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.Discover who we are.Our BenefitsAs a member of our team, you'll have access to services and perks that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:Extra 4% of your salary in lieu of benefits and 4% in lieu of vacation from the day you startOnce you've worked a certain number of hours (approximately 12 months), you'll switch to getting:Up to 4 weeks of vacationExtensive health care and dental benefitsSick leave and long-term disability coverageFind out what we offer.Salary: $29.78

📌 Prevention Information Assistant (Richmond)
🏢 WorkSafeBC
📍 Richmond