Position: Full-time (1.0 FTE), 37.5 hours/weekSchedule: 5 days per week with evenings and some weekends as requiredLocation: On-site at the hospiceCompensation Highlights: Salary range $28.20 hourly to $32.30 hourly 15 days' vacation, 5 personal days, competitive health and dental benefits (after probation); participation in HOOPP (Health Care of Ontario Pension Plan).The opportunityReporting to the Director, Community Care, the Community Care Navigator (Navigator) is responsible for general administration, intake coordination and timely and accurate responses to inquiries and referrals. Using a person-centred, equity-informed approach, the Navigator conducts initial registration and screening to understand psychosocial and bereavement needs, determines service suitability, and facilitates access to appropriate internal and external supports. The role supports individuals and families in navigating complex health systems and works to reduce barriers to care.The Navigator collaborates closely with DLH program staff and Volunteer Management Team to coordinate and integrate volunteer programming.Key responsibilitiesIntake and program administrationEnsure accurate and timely processing of new referrals to DLH including data entry into the Electronic Medical Record (EMR) and any additional data collection tools, communication with referrers, and supporting individuals through self-referralsBeing the first point of contact for inquiries from health care professionalsBeing the first point to the general public for information, navigation,



and informal emotional support.Conduct registration and intake screening of community referrals (palliative, caregiver, bereavement).Provide navigational support to health and social services outside of DLHProvide general administrative support for all DLH community team programs, including supporting mailouts, data collection, reporting, and evaluationRespond to ad hoc in-person needs for those come to the DLH buildingParticipate in the Hospice Helpline on-call rotation (after hours)Support the delivery of DLH education and engagement eventsVolunteer coordination and supportCoordinate the community volunteer program for in-home visiting volunteers and bereavement volunteersCoordinate and support the delivery of support groups led by volunteersProvide support to the Volunteer Management Team regarding recruitment, training, performance, engagement and general management of Community Team volunteersQualifications and experienceRegistered Social Worker (BSW), or equivalent work experience as recognized by the HospiceAn active member in good standing with the applicable regulatory body/collegeMinimum of two (2) years experience working with people with a life limiting illness, caregivers and those who are bereavedDemonstrated proficiency in triaging,



problem solving and working with ambiguityExpert knowledge of community resources relevant to palliative care, grief and traumaExperience navigating multiple electronic systems and electronic health recordsCommitted to protecting the privacy and confidentiality of persons servedDemonstrated excellent interpersonal and communication skillsEffective and effective organizational and time management capabilitiesPrior experience in hospice, health care or non-profit organizations is an assetAbout Dorothy Ley HospiceDorothy Ley Hospice (DLH) has been caring for community members in Etobicoke, West Toronto and Mississauga for more than 35 years. As one of Ontario's oldest and most established hospices, we're helping to lead the future of hospice palliative care. We offer community and hospice residential palliative care, as well as grief and bereavement support. Our compassionate team of palliative care physicians, nurses, staff, and volunteers provides support and care to over 2,000 individuals annually.Dorothy Ley Hospice is committed to an inclusive workplace and will provide accommodation in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We are an equal opportunity employer committed to cultural competence and diversity.Please note that we do not use artificial intelligence (AI) in any part of our recruitment process.The position remains open until filled. We thank all applicants for their interest; only those selected foran interview will be contacted.

📌 Community Care Navigator (Ottawa)
🏢 Dorothy Ley Hospice
📍 Ottawa