TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. To transform the way people see the world, through film. TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee.

We are currently hiring for the position of: SUPERVISOR – BOX OFFICE &

• CALL CENTRE The Box Office &

• Call Centre Supervisor is primarily responsible for supervising staff in the atrium Box Office, ensuring all shift duties are completed, and providing a high level of customer service. In the Call Centre, duties include answering incoming calls and chats, providing excellent customer service via email and social media, as well as supporting Ticket Agents with technical troubleshooting. This position works closely with the Assistant Manager, Customer Relations, and reports to the Manager, Ticketing &

• Customer Relations. Providing friendly, knowledgeable customer service on the telephone, via email or in person by giving information regarding all of TIFFs products and services in a timely and professional manner Operating computerized ticketing systems and ensure all account data is captured accurately Maintaining discretion regarding confidentiality of all account information,



as per privacy policy Adhering to and interpreting all Ticketing policies and procedures in both the Box Office and Call Centre to provide a high level of service Supervising and supporting Ticket Agents to ensure all performance goals are achieved Troubleshooting equipment, software, and hardware Filling out end of shift reports, entering nightly sales into Box Office Sales Report interface Maintenance and upkeep of the Box Office, Call Centre space and working desks Assisting Ticket Agents with cash in and cash out processes – ensuring their sales are balanced, troubleshooting when discrepancies occur, holding agents accountable when necessary Documenting and reporting any issues, concerns, feedback from customers and staff that occurred over their shift and maintaining open communication with Management team Opening and closing the Box Office following all outlined procedures Training agents and updating them on recent information and processes Familiarity with ticketing systems is an asset

• Previous customer service experience is required (in person, via email, and telephone) Ability to speak multiple languages is an asset Previous experience with the Toronto International Film Festival is an asset. Able to adapt to a flexible work schedule, including evenings, weekends, and holidays. For consideration to those on time-limitedVisastatus, yourVisamust allow you to complete the full contract. TIFF may use artificial intelligence to screen, assess or select applicants for this position. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities. If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at [email protected] . 2026 - Job Posting - Supervisor, Box Office &

• Call Centre .docx.pdf #

📌 SUPERVISOR - BOX OFFICE & CALL CENTRE (Toronto)
🏢 Media Superhighway
📍 Toronto