We are committed to fostering a culture of inclusivity, innovation, and personal growth. By joining our team, you’ll be part of a dynamic environment that values sustainability, wellness, diversity, and a passion for excellence. Element by Westin Calgary Downtown is an all-suite hotel located in Calgary’s vibrant west-end focused on the wellness of our guests and associates alike, with features like an extensive fitness center, healthy breakfast options and our explore-ready Bikes to Borrow program.

Our pet-friendly hotel offers suites with fully equipped kitchens, ideal for longer stay guests. In our lobby, you’ll find Wander Café, a relaxed and airy local hangout, while the 12th floor offers Bow & Bend, our signature restaurant and lounge featuring a scenic rooftop patio. We are seeking a passionate and service-driven Front Desk Supervisor to support the daily operation of our Front Office team.

This hands‑on leadership role is responsible for providing shift leadership in the absence of a manager and ensuring exceptional guest experiences, championing brand standards, and supporting the onboarding and development of current associates.

The Front Desk

Supervisor is expected to lead by example, maintain a high level of professionalism, anticipate guest needs, and ensure that hotel standards, safety procedures, and operational policies are consistently followed. Provide the highest quality of service to guests at all times and promote a welcoming, professional front desk environment. Supervise and support Front Desk Associates in the daily operation of the Front Desk.

Answer the telephone and switchboard using proper telephone etiquette, take messages, and respond to guest inquiries.



Maintain thorough knowledge of hotel staff, room locations, room types, rates, amenities, services, selling strategies, and hotel policies. Monitor room availability and assist the General Manager and/or Assistant General Manager with yield management, restrictions, and inventory controls.

Meet with guests regularly to solicit feedback and determine satisfaction with hotel services and facilities. Respond appropriately to guest concerns and complaints and elevate issues to management when necessary. Ensure guest lost‑and‑found inquiries are properly communicated to management or the appropriate department.

Maintain the cleanliness and professional appearance of the Front Desk, lobby, and back-office areas. Provide daily direction, coaching, and support to Front Desk Associates. Assist employees with hotel systems and training programs.

Monitor employee performance and provide feedback, coaching, and training as appropriate. Ensure effective communication between shifts through pass‑on logs, communication logs, department meetings, and hotel meetings. Maintain a professional, positive, and service‑oriented work environment.

Assist with training employees on emergency, security, guest‑service, and hotel operating procedures Maintain proficiency in all hotel systems and understand how systems interact with one another.

Ensure Front Desk





Associates are properly trained in applicable hotel systems and procedures. Reconcile the daily cash log, Front Desk transactions, and Night Audit reports. Ensure all credit cards, cash, change funds, and other forms of payment are properly balanced throughout each shift.

Open and close Front Desk shifts and complete cash drops in accordance with established procedures. An experienced Front Desk skilled with previous leadership or senior Front Desk experience in a full-service hotel. A natural leader who enjoys coaching, mentoring, and supporting the growth of others.

Confident making decisions and leading a shift in the absence of a manager or supervisor. A strong advocate for brand standards, service excellence, and operational consistency. Proficient with hotel property management systems (Opera experience is considered an asset) and Microsoft Office applications.

Flexible and available to work a variety of shifts, including mornings, evenings, weekends, and holidays. Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package.

We offer training and development as well as career advancement opportunities. Working for Concord Hospitality Concord Hospitality invests in our associates by providing training and development at all levels. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond.

We value work‑like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist. Quality, Integrity, Community, Profitability and FUN!

📌 Supervisor-Housekeeping, Full Time Evenings (Calgary)
🏢 The Element by Westin Calgary Downtown
📍 Calgary