Customer-focused service and communication define this Customer Service Associate position at The Brick. Work with customers and order reports across assigned retail operations.

Reporting to the Operations Manager, the Customer Service Associate supports customers through inquiries, solutions, follow-up, and loyalty-building service. The Brick seeks team-oriented applicants with robust written and verbal communication, organization, and computer skills. The position requires flexibility across all shifts,



including evenings and weekends.

Key Responsibilities:

• Respond to customer inquiries courteously and professionally
• Offer solutions that address customer questions and needs
• Follow up with customers to support their needs
• Promote customer loyalty through exceptional customer support
• Review and follow up on daily order reports

Requirements:

• Team-oriented approach to customer service
• High school diploma or equivalent
• Exceptional written and verbal communication skills
• Ability to multitask and maintain organization
• Computer and Microsoft Office proficiency

Bring organized customer support, communication, and follow-up skills to The Brick’s Customer Service Associate team.