Enhance customer experiences as a Customer Support Specialist at dcbel Inc. Engage with clients through calls, chat, and email to troubleshoot and resolve issues with our innovative energy products.dcbel Inc. is searching for a Customer Support Specialist who thrives in a dynamic environment. You will assist with level 1 troubleshooting for the dcbel Ara Home Energy Station and coordinate level 2 support when necessary. Success in this role requires excellent communication, a solid understanding of residential energy, and familiarity with help desk software.Key Responsibilities:Ensure high customer satisfaction across phone, email, or chatDiagnose configuration or product issues based on customer setupsEngage clients with product management,



focusing on their experienceMeet SLAs for response times across communication channelsUpdate CRM and knowledge base with customer feedbackRequirements:Experience in front-line customer support or field supportUnderstanding of residential solar and storage productsProficiency in Microsoft Office toolsAvailability for structured shifts, including evenings and weekendsFluent in French and English for all communicationsProvide exceptional support and enhance customer trust at dcbel by guiding users through our cutting-edge energy solutions.

📌 Customer Support Specialist At Dcbel (Montreal)
🏢 dcbel
📍 Montreal