Job Summary

Constant Care Family Services is seeking a compassionate, organized, and experienced Team Lead to oversee daily support operations and provide hands-on leadership to our frontline care team.

The successful candidate will play a key role in ensuring the delivery of safe, individualized, trauma-informed, and person-centred services to children, youth, adults, and individuals with diverse support needs.

This position combines direct client support with staff leadership, service coordination, documentation, and quality assurance. The Team Lead will work closely with management, families, care professionals, and community partners to maintain a supportive, structured, and inclusive care environment.

Key Responsibilities

Team Leadership & Supervision

- Provide daily guidance, mentorship, and support to frontline care staff.
- Coordinate daily staff assignments, shift transitions, and service delivery.
- Support staff onboarding, orientation, and ongoing training.
- Monitor staff performance, professionalism, and adherence to organizational policies.
- Identify operational concerns and communicate them promptly to management.
- Foster a positive, accountable, and collaborative team environment.

Client Care & Support

- Provide direct support to children, youth, adults, and individuals with disabilities or complex needs.
- Implement individualized care plans, behavioural support strategies, and daily routines.
- Support clients with life skills, emotional regulation, community participation, and independence.
- Promote dignity, safety, inclusion, and client choice.
- Respond appropriately to behavioural challenges, emergencies, and crisis situations using approved procedures.

Documentation & Quality Assurance

- Ensure accurate completion of daily progress notes,



incident reports, shift handovers, and care documentation.
- Monitor compliance with organizational procedures, confidentiality requirements, and applicable standards.
- Communicate significant changes in client needs, safety concerns, and service delivery to management.
- Participate in team meetings, case reviews, and continuous service improvement.

Communication & Coordination

- Maintain professional communication with families, guardians, social workers, and other authorized service providers.
- Support appointments, community activities, and transportation coordination when required.
- Assist management in resolving day-to-day operational challenges.
- Ensure continuity of care across shifts.

Qualifications & Requirements

Required

- Diploma or degree in Human Services, Social Work, Child and Youth Care, Psychology, Behavioural Science, Disability Support, or a related field, or an equivalent combination of education and relevant experience.
- Minimum 2 years of experience supporting children, youth, adults, or individuals with disabilities or complex needs.
- Previous experience in a team leadership, senior support worker, or supervisory capacity.
- Knowledge of trauma-informed care, person-centred support, crisis prevention, and positive behavioural approaches.
- Strong communication, organizational, documentation, and problem-solving skills.
- Ability to work independently,



exercise sound judgment, and respond professionally to challenging situations.
- Ability to successfully complete a vulnerable sector check and other applicable background screening.
- Valid Class 5 driver's licence.

Preferred

- Experience working in staffed homes, residential support, respite care, or community-based programs.
- Experience supporting individuals with autism, developmental disabilities, behavioural challenges, or mental health needs.
- Training in Nonviolent Crisis Intervention (NVCI), First Aid/CPR, or equivalent crisis prevention and safety programs.
- Familiarity with individualized support plans, incident reporting, and electronic care documentation.
- Experience working with Indigenous communities and culturally diverse populations.

What We're Looking For We are looking for someone who:
- Leads by example and demonstrates professionalism and accountability.
- Is compassionate, patient, reliable, and adaptable.
- Can balance hands-on client support with team coordination.
- Remains calm and solution-focused in challenging situations.
- Values cultural sensitivity, confidentiality, and respectful communication.
- Is passionate about improving the quality of life of individuals and families.

What We Offer
- Competitive hourly compensation.
- Opportunities for career development and leadership growth.
- A supportive and collaborative team environment.
- Meaningful work supporting individuals and families across New Brunswick.
- Opportunities to contribute to the growth of a developing care organization.

Pay: $23.00-$27.00 per hour Expected hours: 30.0 – 40.0 per week

Benefits

- Extended health care
- Flexible schedule

Work Location: In person

📌 Team Lead (Fredericton)
🏢 Constant Care Family Services
📍 Fredericton