Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
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Toronto
23 Oct
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto
Technical Lead – IVR & Contact Center, Amazon Connect
Technical Lead – IVR & Contact Center, Amazon Connect Location: Toronto, ON
Work Mode: 4 days hybrid Skill Required: Lead the design, development, implementation, and support of IVR and Contact Center applications. Solid experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).
Experience in contact flow design, call routing, self-service solutions, and speech recognition. Knowledge of CTI integration, APIs, web services, and backend system integrations.
Experience with cloud-based contact center solutions and telephony technologies. Strong project management and stakeholder management skills. Familiarity with Agile/Scrum methodologies. Excellent problem-solving, communication, and leadership skills. Strong knowledge of AWS Amazon Connect.
📌 Technical Lead - IVR & Contact Center, Amazon Connect (Toronto)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto
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