Are you a self-starter who thrives on solving complex technical and delivery challenges? Are you passionate about bringing teams together to deliver high-quality solutions? We are seeking an experienced Technical Program Manager to lead complex, cross-functional technology initiatives supporting our omni-channel communications and document management platform.

Your leadership will be critical to coordinating work across teams, maintaining delivery momentum, and ensuring technology solutions achieve intended business and customer outcomes.

Our team continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions and leveraging vendor capabilities based on the latest technologies.

The customer is the focus of everything we do, and millions of customers rely on our products daily. Lead the end-to-end lifecycle of complex technology initiatives, from planning and mobilization through delivery, implementation, and post-implementation review.

Coordinate work across engineering, architecture, product, operations, security, risk, and vendor teams to maintain alignment and delivery momentum.

Proactively identify, assess, and manage risks, issues, assumptions, and dependencies, driving mitigation plans and escalating decisions when needed.

Partner with technical leads to understand solution architecture, delivery constraints, implementation sequencing, operational readiness, and nonfunctional requirements.

Manage changes to scope, schedule, and delivery approach through transparent impact assessment, stakeholder alignment,



and documented decisions.

Track program performance and delivery metrics, using data and insights to improve predictability, quality, and execution.

Ensure implementation, release, change management, and operational readiness activities are coordinated and completed successfully.

Lead post-implementation reviews, capture lessons learned, and drive continuous improvement across program delivery practices.

Minimum 3+ years of experience in technical program management, technical project management, technology delivery, or a similar role.

Experience with program and project tracking tools such as Jira, Confluence, or similar platforms.

Experience with Agile, hybrid, and traditional program delivery methodologies.

Experience managing large, complex initiatives spanning multiple teams, systems, vendors, or business areas.

Excellent communication, facilitation, collaboration, negotiation, and stakeholder management skills.

Ability to translate complex technical information into clear plans, decisions, and updates for technical and nontechnical audiences.

Experience developing executive-level status reporting, delivery metrics, risk assessments, and decision materials.





Bachelor's degree in Computer Science, Information Technology, Information Systems, Business, or a related field, or equivalent experience

Knowledge of life insurance or financial services workflows and regulatory considerations is an asset

We’ll recognize and support you in a adaptable environment where well-being and inclusion are more than just words.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

86,100.00 CAD - $136,100.00 CAD El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement ( . #

📌 Technical Program Manager, Electrical (Toronto)
🏢 Manulife
📍 Toronto