Warranty Services Representative, CE, WSRCE101526 Type of Position: Full Time, Permanent Location: Home Office, Greater Toronto Area / West Work Model: Remote: Frequent car travel is required to assigned work locations within Ontario. This role would also require the incumbent to complete work from a home office. (All work from home must be completed from your home office within the province of Ontario.) Posting Status: Open Since 1976, Tarion has served new home buyers and owners by ensuring that one of their life’s biggest investments is protected. By law, almost all new homes built in Ontario are provided with a warranty by the builder.

Tarion’s role is to ensure that buyers of these homes receive the coverage they are entitled to under their builder’s warranty. Tarion offers guidance to help homeowners receive the warranty coverage they’re entitled to and when necessary, steps in to help resolve warranty claims with financial compensation. Tarion also provides free tools, guides and resources to help homeowners understand their builder’s warranty and navigate warranty claims with confidence.

The Common Elements Warranty Services

Representative provides technical and warranty advice to vendors, builders, condominium corporations, owners, consultants, and lawyers. This position conducts inspections, meetings and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion’s Common Elements Construction Performance Guidelines. The incumbent will work 100% remotely and live within the GTA and will be responsible for travelling to assigned work locations covering the GTA and outlying regions within the province when required.

Remote:



Frequent car travel is required to assigned work locations within Ontario. This role would also require the incumbent to complete work from a home office. (All remote work must be completed from your home office within the province of Ontario.) Provide fair, timely, quality and consistent service and technical and warranty advice to vendors, builders, consultants, condominium corporations, property managers, homeowners and lawyers regarding condominium common element warranty related issues and compliance with Registrar Bulletins Maintain impartiality and open-mindedness while facilitating negotiation and resolution between the parties to a warranty claim by providing direction and encouraging parties to find a compromise or a mutually satisfying solution Conduct inspections and meetings with external clients regarding a condominium’s common elements Make rulings and decisions on common element warranty claims with a risk exposure of up to 3.5 million dollars Complete estimates and set/adjust financial reserves, and manage contractor and consultant services, procurement, and on-site warranty repairs as required Represent Tarion as a witness at the License Appeal Tribunal, and as a representative at Builder Associations and public outreach activities Training and experience in a neutral dispute resolution role, such as a mediator, conciliator,



claim adjudicator; or experience and skills related to fairly managing complaint processes that involve hearing from participants, analyzing information, encouraging resolution and making recommendations or writing decisions ~ Direct or related experience and skills related to creative interest-based approaches to mediating or resolving disputes in different settings such as in-person, telephone, videoconference or online ~ Minimum community college graduate. Building science or construction related diploma is an asset ~ Comprehensive knowledge of the Ontario Building Code and construction practices in Ontario ~ Above average keyboarding and computer skills in Microsoft Office and Internet environments ~ An out-going self-starter with the ability to make decisions based on practical building knowledge ~ Access to High Speed Internet connection in home office is essential ~ Ontario Building Code BCIN qualification in Legal (general), Part 9 (home), and Part 3 (large buildings) would be considered an asset We believe that Tarion’s employees are its most valuable asset.

We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being. At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. If you are a person with a disability and have questions or would like help with your application, please contact a member of the Human Resources Department.

📌 Technical Service Representative telecommuting (Edmonton)
🏢 Tarion
📍 Edmonton