Who we are:We're a Toronto-based SaaS company with over 15 years of experience helping businesses establish, maintain, and optimize their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services industry, built to handle the complexity and volume that large operations demand.Who we are:We're a Toronto-based SaaS company with over 15 years of experience helping businesses establish, maintain, and optimize their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services industry, built to handle the complexity and volume that large operations demand.Centah Flint, our field lead capture app, lets teams capture leads and book appointments on the spot from real-time availability, and our North American Contact Center supports clients across the United States and Canada. We're more than a software provider - we're an end-to-end partner to make your home service program run smarter and more efficiently.About the role:We are a team responsible for making our Client's operation efficient and easy. If you like to help people, you are responsible by nature, enjoy problem solving and are a team player who has a great attitude, this is a job for you.Your role will be to take care of all the back-end processes and systems to ensure a smooth operation. You will be in charge of updating/configuring the different systems and keeping all the parties involved in the operation informed so they can complete their own processes with the information you provide. In addition,



you will suggest ways to improve the operation.What you'll be doing:Intake and manage service requests submitted by system users.Provide concierge administrative supportExecute onboarding activities and deliver training for the systems users.Develop business process documentationContribute to the department optimization and business process improvement initiatives.Assist with user account management activities (e.G., onboarding and offboarding of employees)Contribute to maintaining SLAs at 95%Execute back-up Contact Centre Agent responsibilities, as requiredWho you are:Solid communication skills; able to speak with a variety of stakeholders with confidence, adjusting message and delivery to meet the relevant audiencePossesses a highly collaborative working style and demonstrated experience excelling in a cross-functional rolePositively contribute to our company culture: embrace and embody our core values, promote a culture of inclusivity and belonging and celebrate wins togetherRequirements2+ years of customer service experience, ideally in a technical environment involving multiple systemsBilingual fluency in French and English is requiredProficiency in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Docs, Sheets, Slides)A proactive and persistent approach to challenges,



with the drive to help the company achieve its goalsAbility to address issues with a sense of urgency and prioritize tasks effectivelyDedication to producing high-quality work that aligns with the organization's standardsCapacity for analytical thinking, sound judgment, and the ability to make decisions considering various levels of risk and complexityA commitment to delivering exceptional service to both internal and external clientsBenefitsWinner of Canada's Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:An award-winning culture with a collaborative & inclusive teamCompetitive pay and performance-based bonus:Annual Base Salary: $55,000 - $60,000Annual Bonus: 20%Committed to flexible work arrangements, offering hybrid workplace optionsComprehensive medical, dental and vision coverage + Lifestyle AccountRRSP Matching and Parental Leave Top UP ProgramIn office massage, meditation & workout sessionsVirtual events such as Lunch & Learns, company parties, fun team activities and charity initiativesCareer learning and development programsCentah is an equal opportunity employer. We celebrate diverse backgrounds and perspectives because we know they make our team stronger and our product better. We hire based on talent, potential, and culture add - no matter your background, identity, or life experience, you are welcome here.We may use AI to support our hiring process. While these tools assist our team, applications are ultimately reviewed and assessed by our recruiters. If you require accommodation at any stage of the recruitment process, please let our People Success team know. Please note that this posting is for an existing vacancy, and all employment offers are contingent upon a successful background and credit check, among other verifications.

📌 Client Services Coordinator, Bilingual (Toronto)
🏢 Centah
📍 Toronto