The Store Manager is responsible for managing and overseeing the daily operations of their store performed by the sales and technician staff. It is their responsibility to ensure the store operates smoothly and effectively, and work towards exceeding KPI targets provided by the District Manager.Duties and ResponsibilitiesPromote and motivate store staff to achieve monthly store sales targets and key store metricsHandle all escalated employee and customer issues that arise (complaints, grievances, etc.) with a high degree of professionalism – including management if neededEncourage and promote staff compliance with company policies and proceduresResponsible and accountable for managing store cash in tills and secure, performing cash bank deposits, and cash withdrawals to tills as requiredShipping & Receiving of Packages (Including but not limited to: Fulfilling online orders, RMA, LCD salvage, Store Transfers, PO's to be received and transfer orders to be received)Inventory CountsStaff SchedulingRetail item re-tagging to keep prices tags up to dateMonthly shipments being sent to the repair centerWork with Management to Reconcile the following on a periodic basis:Open Purchase OrdersOpen Transfer ordersCash Over/ShortsEnsuring store cleanliness, upkeep, organization, and consistency with the proper physical locations at all timesEnsure store is adequately stocked with all essentials such as garbage bags, toilet paper, paper towels,



etc.Deal with all H&S issues as they arise; elevate issues to the company H&S RepresentativeWork with the District Sales Manager to discuss employee related matters such as:Performance reviewsSalary and wage increasesCompany policy violations (disciplinary action)Hiring and firing (onboarding and offboarding)Ensure proper onboarding and training for new hiresAssist in repairs, sales and other tasks (Inventory Counts, Item retagging etc) as requiredEnsure the smooth operation of the location including and not limited to, sales, profits, repair QC, customer satisfaction, repair completion timelinesManage and oversee the duties of direct reports.Manage Disposal of old Repair TicketsCoordinate staff and location events for the purpose of morale and marketingQualifications and ExperienceMinimum 1+ Years as a Sales Representative & Repair TechnicianKnowledge of Sales, management experience, Repair experience in mobility and computers is extraSkillsProven successful experience as a manager in a sales settingPowerful leadership skillsStrong communication, and interpersonal skillsLocationStore Managers each have their own Marnics Store location to work at. 100% of their employment will take place at their own specific store location, with the occasional training that may require travel to Marnics Mobile Head Office.Type of EmploymentFull-timeDisclaimerThis job description is a summary of typical functions of the position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. The responsibilities, tasks and duties of this position might differ from those outlined in the job description and that other duties, as assigned, might be part of the job to meet business needs.

📌 Store Manager (Canada)
🏢 Marnics mobile
📍 Canada