Elevate your career with CN as a Technical Support Specialist focused on the Rail Traffic Control system. Leverage your skills to ensure system integrity and high performance in a hybrid work workplace.In this dynamic role, you will provide essential technical support for the Rail Traffic Control (RTC) system, coordinating closely with IT stakeholders. Your expertise will guarantee adherence to Service Level Agreements (SLAs) and the implementation of best practices. Join a team dedicated to safety, innovation, and exceptional customer service.Key Responsibilities:Maintain and support Train Dispatch Systems for operational efficiencyConfigure and test vendor system releases thoroughlyTroubleshoot system issues and implement resolutionsCollaborate on critical dispatch system developmentCreate and manage comprehensive documentation for processesRequirements:Bachelor's Degree in Computer Science or equivalentExperience in a 24/7 support environment preferredProficient in release management processesKnowledge of Continuous Integration and API usageFamiliarity with ServiceNow and Google Cloud Platform toolsBring your technical support skills and commitment to excellence to CN as we build the future of rail transport.

📌 Technical Support Specialist At Cn (Edmonton)
🏢 Canadian National
📍 Edmonton