Technology Solutions Lead / Senior Amazon Connect Engineer-6 Role: Technology Solutions Lead / Senior Amazon Connect Engineer

Employment: Full Time

Location: Toronto, ON

Work Arrangement: Hybrid - 4 Days/Week

We are seeking a Full Time Technology Solutions Lead / Senior Amazon Connect Engineer with strong hands-on experience designing, developing, and supporting enterprise-scale Amazon Connect contact center solutions

Key Responsibilities Design and implement Amazon Connect Contact Flows, Routing Profiles, Queues, IVR, and call routing solutions

Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch

Develop chatbot and voice bot solutions using Amazon Lex

Design and support enterprise-scale contact center infrastructure

Troubleshoot call routing issues, call failures, and performance bottlenecks

Integrate Amazon Connect with Salesforce, Zendesk,



and other CRM platforms

Support telephony and voice technologies including SIP, VoIP, CTI, and IVR

Provide technical leadership for contact center architecture and solutions

Collaborate with infrastructure, application, and business teams

Required Skills 5+ years of hands-on Amazon Connect experience

Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and call routing

Experience with CRM integrations

Robust knowledge of SIP, VoIP, CTI, and telephony technologies

Experience with enterprise contact center environments

Strong troubleshooting and problem-solving skills

Cisco UCCE/CVP experience preferred

Knowledge of Routing, Switching, MPLS, SIP, and VoIP

📌 Technology Solutions Lead / Senior Amazon Connect Engineer-6 (Toronto)
🏢 Realign
📍 Toronto