Location: Langley, BC ( In Office 4 days ) Department: Counselling and Care Ministries Term: Permanent Full Time – 40 Hours per Week Anticipated Start Date: ASAP Salary Range: $4,700 - $50,000 per annum Since 1983, Focus on the Family Canada has offered help and encouragement to millions of families as they build their lives on the foundation of Jesus Christ. We work hard to respond to many real issues families face today by providing sound and practical guidance based on Christian principles.

Comprehensive Extended

Health & Dental Benefits & Health Care Spending Account (HCSA) to promote physical and mental well-being ~ Employee Assistance Program (EAP) including counselling to support mental health. ~ Store discount for staff on all Focus on the Family resources and materials. ~ RRSP Matching starting at 5% after a year of continuous employment to help plan your financial future. ~ A supportive, friendly, Christian work environment to help you grow and feel valued. Focus on the Family Canada is seeking a full-time Program Support Administrator (internally, Registration Care Associate) to join our Counselling & Care team and provide our constituents with outstanding customer service as they contact the ministry for a variety of reasons, whether by phone, mail, chat, or email. The position is based out of our head office in Langley, BC, and is eligible for a one-day work-from-home hybrid arrangement ( after probation) Provide administrative support for Hope Restored team.

Duties will include responding to calls and emails, keeping records of those contacts, helping with intake interviews. # Maintain appropriate records for this program in data-base (Zanda) # Additional tasks as needed, such as sending out books, taking payments, helping with mailings, etc.



# Help clients with referrals to appropriate resources, regional counsellors, and/or retreat or treatment centers ~ Referrals and Database Maintenance: ~ Provide administrative assistance ~ Maintenance of Zanda database – opening cases, tracking calls, reporting # Provide administrative support in Care Ministries with email and letter responses (assist as needed, as capacity and departmental need exists) ~ Keeping records of those contacts, helping with registration and intake interviews and surveys organization ~ May assist with letter mails when needed You have a deep and committed personal relationship with Jesus Christ ~ You thrive in a fast-paced work environment, love customer service and helping people find the resources they’re looking for. ~ You have experience in customer service; call centre experience would be an asset. ~ You want to use your skill set to help families grow stronger, encourage couples to deepen their love and faith, ensure children are raised to love the Lord, and provide practical guidance to those who are in desperate need of hope. Ideally, completion of a post-secondary degree or certificate in psychology, sociology, or other relevant program ~1-2 years’ experience working in a qualified office setting ~ must be able to use MS Word, MS Teams, PowerPoint, Excel, Access, and Outlook ~ Articulate communicator – able to communicate effectively using the phone and other electronic media. Willing and able to work as part of a team, capable of drawing on the strengths and resources of team members and the organization ~ Active participant in the organization’s devotions time and able to minister to constituents on the phone.

This important role requires an individual who is able to sign and adhere to our Christian Foundations and Standards. #

📌 Temporary Admin Covid Support (Vancouver)
🏢 Focus on the Family Canada
📍 Vancouver