Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department: Parking, Lockers, Coin Operations & Card Services Position Type: Part-Time Support Salary Range: $27.64-$32.01-Hourly Sc heduled Weekly Hours: 24 Anticipated Start Date: November 02, 2026 Length of Contract: n/a Posting Information Employees who are part-time internal candidates, as defined by the Part-Time Support Collective Agreement, will be given first consideration.

Posting Closing Date: October 28, 2026 Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment: Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People.

The Algonquin People have inhabited and cared for these lands since time immemorial.

We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description: Reporting to the Parking Services Manager, the Client Service Representative (CSR) responds to a variety of inquiries and provides information on all services for Parking, Lockers, and Card Services, and other activities and services offered by the College.

The incumbent performs clerical services related to account creations and updates, email, telephone, mailing, and in-person.

Provides technical assistance to clients for the different types of technologies used for the different services.

The incumbent informs clients about college policies and procedures in a knowledgeable and comprehensive manner.





The Client Service Representative is often the first point of contact for the College and is responsible to set a positive, skilled tone in interactions with all clients.

Duties and Responsibilities: CSRs provide wide scope of general information regarding College services and events in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Freedom of Information and Protection of Privacy Act including the following: Providing information on admissions Service availability Fee structure and payment deadlines for infractions Eligibility requirements for U-pass and specific parking requirements Responding to complaints and emergencies Assisting clients with Online and in-person services Updating Parking waitlists Validates student information and processes student and staff identification cards Conducting parking and locker withdrawals Initiating transfers Issuing refunds Manual intervention with failed online registrations Provide information on service availability which includes: Parking, waitlists, and appeals, Lockers, AC Card, Alumni and U-Pass programs Other duties as assigned Required Qualifications: Minimum one (1) year certificate in business, office administration, marketing, or related industry.

Equivalent combination of relevant education and work experience may be accepted in place of formal education Minimum three (3) years of practical experience in a “high demand” client-service setting in an educational institution or equivalent experience in a similar setting.

Work experience in a complex detail-oriented, customer service-driven computerized office setting.

Experience in Microsoft Word *This position is paid at Payband D - Comparator * This vacancy is for P17901 *This position is 24 hours per week. *

📌 Part-time Client Services Representative (Ottawa)
🏢 Algonquin College
📍 Ottawa