Elevate your career with MCI as a Full-Time Contact Centre Representative II, providing exceptional customer experiences through inbound and outbound interactions. Your role will include resolving inquiries and promoting services while being part of a supportive team environment.In this full-time in office position at MCI, you'll engage with diverse clients, offering support for customer service and sales initiatives. Your skills in problem-solving, communication, and customer relations will shine as you work with leading global brands and government programs to deliver best-in-class experiences.Key Responsibilities:Manage inbound and outbound calls professionallyResolve customer issues aiming for first call resolutionAccurately document interactions and process claimsConduct needs-based conversations for salesCollaborate with departments to retrieve informationRequirements:Must be 18 years or olderHigh school diploma or equivalentStrong verbal and written communication skillsBasic Microsoft Office proficiencyAbility to multitask and remain focusedBring your dedication to customer service and join MCI for career advancement and a rewarding work culture.

📌 Full-Time Contact Centre Representative Ii (Sydney)
🏢 The Sydney Call Centre
📍 Sydney