Job Description Job Title: Amazon Connect Engineer Location Toronto, ON Work Mode 4 days hybrid Skill Required • 5+ years of hands-on experience with Amazon Connect. • Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design. • Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and Cloud

Watch. • Knowledge of Amazon Lex for chatbot and voice bot implementations. • Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing. • Experience designing and supporting enterprise-scale contact center infrastructure. • Ability to troubleshoot routing issues, call failures, and performance bottlenecks. • Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms. • Robust Java development skills; knowledge of Python and Java

Script is desirable. • Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred. • Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.

Requirements Java

📌 Amazon Connect Engineer – Contact Center, AWS, IVR & Java (Toronto)
🏢 Astra North Infoteck
📍 Toronto