Our employer is a privately held company (Located in Thornhill) and one of Canada’s largest private travel companies, specializing in faith groups, corporate and leisure travel, and customized tours. We are seeking a hands-on Travel Operations Manager to improve day-to-day operations, support travel advisors, manage complex travel requirements, and introduce practical tools that improve efficiency. 100,000–$120,000 CAD Oversee day-to-day operations across corporate, leisure, and group travel Improve workflows across reservations, ticketing, fulfillment, and post-booking support Develop and maintain SOPs, service standards, and quality controls Coordinate across Sales, Operations, Accounting, and Leadership Support and optimize Sabre, NDC, CRM, and back-office systems Identify opportunities to automate administrative and operational tasks Help advisors adopt and effectively use new tools and workflows Support supplier relationships and commercial initiatives where needed Identify opportunities to improve margins, reduce errors, and control avoidable costs Ensure operational processes align with supplier and business requirements Leadership & Travel Support Support and coach travel advisors and operations staff Assist with complex itineraries, high-value bookings, and escalations Improve service quality, turnaround times,



and booking accuracy Support hiring, onboarding, and employee development Financial & Performance Management Track operational KPIs including productivity, booking accuracy, margins, and service levels Support budgeting, forecasting, and cost-control initiatives 5+ years of relevant experience in travel operations, project management, or operations management Travel-industry experience strongly preferred, but strong project-management candidates with genuine travel knowledge may also be considered Strong understanding of complex travel, international itineraries, and operational coordination Technical Skills Amadeus considered an asset Experience with NDC, CRM, and back-office travel systems Solid Excel, process-improvement, automation, and AI-tool capabilities comfortable solving operational issues and supporting complex travel able to manage multiple priorities and complex projects understands margins, efficiency, and business impact Experience with group, wholesale, or faith-based travel Experience implementing travel technology or automation tools Project-management experience involving multiple stakeholders Work with one of Canada’s established independent travel groups Exposure to corporate, leisure, group, and customized travel

📌 Travel Operations & Business Development Manager (Vaughan)
🏢 Telescope Recruitment
📍 Vaughan