Please note that the language you select on this site will be the primary language used for all future communications regarding your application.Highest Level Division: Technology Operations & EnablementPosting Start Date: 10/7/26Posting End Date: 10/25/2026Hiring Salary Range: $74200 - 97000This range represents the hiring range. Salaries are determined individually depending on skills and experience.You will also be eligible to an annual bonus, employee share investment program (ESIP), Pension, Benefits and other perks.At CN, we are committed to our pursuit of excellence. We take pride in delivering work of the highest standard, continually innovating to shape the railroad of the future. As responsible railroaders, we make the right decisions every time, putting safety first, acting with unwavering integrity, and holding ourselves accountable for our actions. We believe in succeeding together—by fostering inclusivity and collaboration, we sustainably deliver exceptional results for our customers.Join us today and get your career moving!Job SummaryThe incumbent role is responsible for providing technical support to the Rail Traffic Control (RTC) system and coordinating with other Information and Technology (Technology) stakeholders to ensure the integrity and evolution of the products they are accountable for. The role ensures that these products perform within agreed-upon Service Level Agreements (SLAs), adhere to Technology standards (e.G., Security and Architecture), maintain support excellence, and always stay current. Acting as the primary escalation point during problem resolution, the incumbent keeps business stakeholders informed of progress.Main ResponsibilitiesCritical Systems Operations and SupportMaintain and support critical Train Dispatch Systems to ensure smooth train operationsSetup, configure, and maintain system servers and workstationsConfigure, test, and install vendor system releasesPrepare, test, and implement database changesTroubleshoot system issues, conduct Root Cause Analysis (RCA), and implement resolutionsParticipate in the development of a new critical dispatch system (i.E., PDS2.0) being developed by WabtecProvide first-line support for the system once in service, focusing on improving performance and availabilityAutomate and optimize support tasksEnsure compliance with all relevant CN Technology standards (e.G., Security, Architecture, Project Delivery Methodology, Sarbanes-Oxley (SOX), Information Technology Infrastructure Library (ITIL))Maintain and Support the Office Communication Gateway (OCG) and Aserver systems,



and assist with the packet switch migration to the OCG projectRelease, Change and Incident ManagementCoordinate system changes with all relevant stakeholdersLead incident resolution, ensuring full recovery and resolution within the SLA, followed by problem investigations, including defect creationHandle releases, defining implementation plans including deployment, cutover, and fallback and ensure successful deployment to the production environmentEffectively and promptly inform business stakeholders of recovery activitiesDocumentation, Training and CollaborationInterface with business colleagues, Technology Help Desk, Technology Command Center (ITCC), Technology support teams, or vendorsCollaborate with team members to enhance overall support and product evolution activitiesCreate, update, and manage comprehensive documentation for internal processes, procedures, and best practicesCollaborate with Subject Matter Experts (SMEs) to ensure accuracy and relevancy of documentationDevelop clear and concise job aids, manuals, and instructional materials to support training and onboarding effortsEstablish a central repository for easy access to documentation by team membersRegularly review and update existing documents to reflect process changesProvide training and support to team members on effective use of documentation resourcesWorking ConditionsThe role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN's hybrid work model. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. The role is required to be on-call 24/7 on a rotating schedule with colleagues and may be required to respond to emergency situations. The role requires minimal travel (5%) within North America.ExperienceGraduates with the required technical knowledge will be considered for this roleExperience in a 24/7 support environmentCandidates with an equivalent combination of education, training, and experience will be consideredEducation/Certification/DesignationBachelor's Degree in Computer Science, Information Systems, or equivalent Degree, Diploma,



or work experienceCandidates with equivalent practical experience, education, or training will be consideredWe Care About Each OtherWe Strive for ExcellenceWe Succeed TogetherHigh-Impact ExecutionConveying the visionPlanningAI Literacy and data orientationTechnical Skills/KnowledgeStrong understanding of release management processes and best practicesProficient in analyzing systems and processes with a focus on innovation and process improvementKnowledge of various deployment strategiesKnowledge in Continuous Integration (CI) and Continuous Deployment (CD) practicesKnowledge of Application Programming Interfaces (APIs)Familiarity with the following tools and platforms: ServiceNow, Google Cloud Platform (GCP), Kubernetes, PowerShell scripting, Linux operating systems, CockroachDB, Microsoft Structures Query Language (SQL), Anthos, and KafkaAdditional Information (If Any)About CNCN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through an 18,800-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at [email protected] an equal chance employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.Please monitor your email on a regular basis as communication to applicants is done via email

📌 Specialist Solution Management-Ca (Edmonton)
🏢 Canadian National
📍 Edmonton