Lead RBC Insurance digital strategy in Mississauga, combining AI-driven innovation with enterprise platform delivery across customer and advisor channels.
As Senior Director, Digital Channels, you will own strategy and execution for Online Insurance and Advisor Portal platforms. You will guide digital roadmaps, improve client experiences, and support advisor productivity. The work spans RBC's proprietary technology ecosystem and Salesforce, with accountability for measurable outcomes. Success requires collaboration across Technology, Business, Digital & Data, Operations, and Product teams.
Key Responsibilities: Drive multi-year roadmaps for Online Insurance and Advisor Portal platforms
Translate client needs into measurable digital platform capabilities
Lead initiatives across proprietary technology and Salesforce environments
Manage operational budgets, delivery plans, KPIs,



and status reporting
Coach technical leaders and inspire developers, engineers, and specialists
Requirements: 10+ years leading digital delivery, platform engineering, or technology transformation
5+ years leading technical teams delivering enterprise-scale IT solutions
Experience implementing AI-driven innovation across digital channels
Expertise across legacy, up-to-date, integrated, and hybrid technology ecosystems
Enterprise financial institution or regulated industry delivery experience
Shape RBC Insurance digital channels through AI innovation, Salesforce expertise, strategic leadership, and measurable customer and advisor outcomes.

#J-18808-Ljbffr

📌 Senior Director Digital Channels (Ontario)
🏢 RBC
📍 Ontario