Drive enterprise retention and product adoption at Fable using customer success strategy, usage analysis, and executive relationship management. Work from the Greater Toronto areas within North American time zones.
As a Senior Enterprise Customer Success Manager, you will own customer journeys from onboarding through renewal. You will help global brands including Walmart, Slack, and Shopify embed Fable into product development and accessibility research. Your work connects usage and research outcomes with strategic business priorities.
Key Responsibilities: Own adoption and sustained usage across enterprise customer portfolios
Build success plans with measurable goals and milestones
Analyze engagement to identify barriers and churn risks
Lead renewals, forecasts, proposals,
and commercial conversations
Cultivate executive sponsorship across accessibility and product leaders
Requirements: Four plus years in Customer Success or similar SaaS roles
Three plus years managing enterprise customer relationships
Experience supporting renewals and commercial discussions
Experience using or experimenting with AI tools
Proficiency with CRM and CS platforms such as HubSpot
Bring enterprise customer success, renewal management, usage analysis, and accessibility interest to Fable’s mission-driven work.