Responsibilities: Implements detailed plans and recommends policies/procedures regarding program specific requirements.

Provides guidance and functional oversight to assigned project resources, subject matter experts, and stakeholders, ensuring effective collaboration, quality work outcomes, knowledge sharing, and the achievement of project objectives.

Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.

Deals with confidential information affecting the division and its resources.

Prepares and presents reports to management supporting recommendations on changes/improvements in business processes, training and services standards that impact appropriate staffing levels and resource allocation.

Participates in wide-ranging assignments related to IT systems and infrastructure, within a broad field of IT systems architecture, infrastructure design and implementation.

Acts as first point of contact, providing IT business support, consultation and coordination to all divisional units.

Documents and analyzes business processes, system requirements, screens and report layouts, input costs and output levels, and conducts data flow analysis and business process modeling.

Participates in request intake, initial assessment, requirements collection, feasibility study, business analysis, preliminary and detailed solution design, implementation, quality assurance and evaluation of capital work and operational changes and projects.

Conducts business and technical analysis to assess the information gathered and evaluates existing as well as proposed system modifications, including written and oral assessments of performance, cost benefit analysis, legislated requirements, maintenance and optimization; and recommends changes accordingly.

Conducts studies on the feasibility of integrating technology and related processes to deliver a range of support services to a specific client or to a geographic location.

Provides specialized design services, technical advice and expertise to support divisional units.

Develops and presents effective concepts, designs, templates, and reports to management, supporting recommendations on changes in technology solutions, business methods and business processes, including appropriate staffing levels and resource allocation.

Develops or contributes to technology solution and project artifacts, including product visions, use cases, use case models, data models, business plans, project plans, work breakdown, and supplementary specifications including screen mock-ups, report mock-ups and business rules.

Develops various purchasing related artefacts including business cases,



project charters, project plans, Request for Proposal (RFP), and Request for Quotation (RFQ) documents.

Coordinates related work between various stakeholders and Technology Services division support staff related to investigations, modifications and improvements of IT systems for the division.

Works with City of Toronto staff, consultants and contractors during development and implementation stages to ensure quality delivery, control and compliance with the division's strategic goals and guidelines.

Liaises with staff in development of, and prepares test strategies, test cases, test scripts, test data for system, performance, usability and acceptance testing of system solutions developed.

Assists various stakeholders with project-management related tasks and portfolios from inception to completion.

Analyzes work performance of internal and external service providers with respect to quality, timeline, cost and completion of required tasks.

Ensures quality assurance procedures and quality control measures are adhered to in the management of IT design and implementation activities.

Ensures that the divisional performance objectives comply with the established divisional goals of automation and legislative compliance.

Liaises and coordinates with divisional and corporate support sections and tracks procedures and policy compliance associated with project deliverables.

Key Qualifications: Your application for the role of Business Systems Analyst should describe your qualifications as they relate to: Post-secondary education in Computer Science, Computer Engineering, Information Systems, Business Administration, Public Administration, or a related discipline, or an approved equivalent combination of education, training, and experience. CBAP, PMI-PBA, PMP, or equivalent certification is an asset.

Extensive experience leading stakeholder consultations, workshops, and requirements-gathering activities to elicit, analyze, and document business, functional, technical, and system requirements; define current and future-state processes; and develop process models, workflows, use cases, and business requirements documentation.

Extensive experience planning, developing, and executing system, integration, performance, usability, data migration, and user acceptance testing (UAT),



including the development of test strategies, plans, cases, and scripts; coordination of defect resolution; and validation of technology solutions against business requirements and quality standards.

Considerable experience engaging, facilitating, and building consensus among diverse stakeholder groups, including clients, vendors, partner organizations, and government agencies, supported by highly developed interpersonal, consultation, negotiation, and relationship-management skills.

Considerable experience analyzing and translating business requirements into logical data structures, business rules, and data models to support system integration, data mapping, conversion, migration, and reporting initiatives.

Experience preparing business cases, options analyses, recommendations, and briefing materials to support decision-making, project approvals, procurement activities, and strategic initiatives.

Advanced abilities in leading and supporting business process reviews and continuous improvement initiatives, applying business and systems analysis, solution design, systems development lifecycle (SDLC), data management, and information management principles to support the implementation and optimization of enterprise business solutions.

Excellent verbal, written, facilitation, presentation, and negotiation skills, with the ability to communicate complex business and technical information effectively to diverse audiences, including senior management and executive stakeholders.

Advanced analytical and problem-solving skills, with experience in business process analysis, customer service delivery, information management, and user-centered solution design, supported by knowledge of relevant legislation, privacy requirements, cybersecurity principles, and municipal business processes.

Demonstrated ability to manage multiple priorities and concurrent assignments; establish work plans and priorities; develop project documentation, governance processes, and recommendations; and provide leadership, guidance, and coordination within cross-functional teams.

Ability to analyze healthcare business processes and supporting enterprise healthcare systems, including requirements management, process improvement, stakeholder engagement, data governance, and organizational change initiatives, while ensuring compliance with legislative, regulatory, and privacy requirements.

Demonstrated ability to ensure data quality, integrity, consistency, traceability, and governance across business processes, information assets, and technology solutions.

Knowledge of public health programs, legislation, and health information management practices.

📌 BUSINESS SYSTEMS ANALYST (Toronto)
🏢 City of Toronto
📍 Toronto