Elevate customer interactions as a Bilingual Customer Service Representative at Ford Credit Canada. Provide exceptional service and skilled expertise to ensure every customer leaves satisfied.In this critical role, you'll work within a dedicated team, supporting Ford/Lincoln dealers while navigating customer finance journeys. Your skills in problem-solving and maintaining professionalism will shine as you resolve inquiries and enhance Ford Credit Canada's reputation. Adaptability is key as you manage high call volumes and participate actively in team discussions.Key Responsibilities:Deliver superior customer satisfaction with each interactionProblem-solve by reviewing customer account historiesFollow established policies for consistency and qualityAct as a brand ambassador for Ford CreditManage inbound and outbound calls efficientlyRequirements:High School Diploma or equivalentBilingual in French and EnglishStrong communication skills for difficult conversationsProficiency in MS Office applicationsExperience in financial services is a plusBecome a trusted expert in customer care while ensuring a premium experience with Ford Credit Canada.

📌 Bilingual Customer Service Representative (Edmonton)
🏢 Ford
📍 Edmonton