Mercy Animal Hospital is looking for a dedicated, compassionate, and reliable Veterinary Assistant / Receptionist to join our team!

We are seeking an enthusiastic individual who enjoys working with animals, provides excellent customer service, and is comfortable balancing administrative responsibilities with hands-on animal care and general clinic maintenance.

Key Responsibilities

- Greet clients and their pets in a friendly and professional manner.
- Answer incoming phone calls, respond to client inquiries, and schedule appointments.
- Create, organize, and maintain patient files and medical records.
- Prepare invoices, process payments, and manage client billing.
- Assist veterinarians and veterinary technicians with safe animal handling and restraint during examinations and procedures.
- Clean, disinfect, and prepare examination rooms between appointments.
- Maintain cleanliness throughout the clinic, including sweeping, mopping, sanitizing surfaces, and general housekeeping.
- Assist with organizing and restocking clinic supplies and inventory.
- Support the veterinary team with daily administrative and operational tasks.
- Help maintain a safe, organized, and welcoming environment for clients, patients, and staff.

Qualifications & Requirements
- 1–2 years of experience in a veterinary clinic, animal care, reception,



or customer service environment preferred.
- New graduates are welcome and encouraged to apply.
- Strong communication and interpersonal skills with a customer-focused attitude.
- Comfortable handling and working around animals of varying sizes and temperaments.
- Excellent organizational and multitasking skills.
- Basic computer proficiency and ability to learn veterinary management software.
- Ability to work independently and collaboratively in a rapid-paced environment.
- Reliable, punctual, detail-oriented, and willing to assist with cleaning and general clinic duties.
- Must have flexible availability to work both morning and afternoon shifts.

What We Offer
- Competitive salary based on qualifications and experience.
- Full-time employment (40 hours per week).
- Friendly, collaborative, and supportive team environment.
- Opportunities to develop veterinary and administrative skills.
- A rewarding opportunity to contribute to animal health and well-being.

How to Apply Interested candidates are invited to submit their resume to:

Email Subject: Veterinary Assistant / Receptionist Application

We thank all applicants for their interest and look forward to welcoming a new member to the Mercy Animal Hospital team!

Work Location: In person

📌 Veterinary Assistant / Receptionist (Edmonton)
🏢 Mercy Animal Hospital
📍 Edmonton