Lead client success operations at Benefit Solutions, using operational strategy and performance management to strengthen service delivery across Canada.

As Vice President, Operations, you will guide daily performance across benefits administration, claims administration, customer service, and related functions. You will partner with Technology, Product, Client Success, and business leaders. The mandate includes improving efficiency, quality, consistency, and client outcomes across Benefit Solutions’ growing portfolio.

Key Responsibilities

Develop operational strategies supporting business objectives and sustainable growth

Lead performance across benefits and claims administration functions

Establish KPIs, metrics, and reporting for accountability

Standardize processes, controls,



and performance expectations

Build and develop a high-performing operations organization

Requirements

15+ years of progressive operational leadership experience

Perks administration, group insurance, TPA, or similar experience

Complex operational teams and service delivery leadership

Technology and data experience improving business outcomes

Strategic, collaborative, accountable, and execution-focused leadership

Bring operational leadership, process improvement, and client-focused service expertise to Benefit Solutions’ national portfolio.

📌 Vice President Operations Client Success (Winnipeg)
🏢 People
📍 Winnipeg