Vacancies: 5 > Target languages for hiring: English & Spanish (Bilingual). > Core work: Handle inbound calls, live chats, and ticketing inquiries to deliver exceptional customer support for global users.

Rotational shifts, Local Time (e.g., UTC-5 / UTC+5) , 24/7 Coverage, Monday to Sunday 1.

Native or near-native proficiency in both English and Spanish, with excellent verbal and written communication skills capable of handling complex customer scenarios. 2.

Exceptional customer-service mindset, high emotional intelligence, and solid active listening skills; able to remain patient and professional under pressure. 3.

Strong problem-solving ability, with a logical approach to troubleshooting customer issues and de-escalating tense situations efficiently. 4.

Familiarity with CRM systems (e.g., Zendesk, Salesforce) and Call Center software, with fast typing speed and accurate data entry skills. 5.

Industry experience preferred: Prior experience in inbound call center, e-commerce support,



or BPO environments is highly preferred. 1.

Inbound Call & Multi-channel Support: Answer incoming customer calls, manage live chat messages, and respond to email tickets in English and Spanish, providing timely and accurate assistance. 2.

Issue Resolution & De-escalation: Identify customer needs, troubleshoot service or product issues, log inquiries accurately in the CRM, and effectively resolve customer complaints. 3.

Order & Account Management: Assist customers with account inquiries, order tracking, billing issues, exchanges/returns, and policy explanations according to Standard Operating Procedures (SOPs). 4.

Knowledge Base & Quality Compliance: Adhere to call quality standards and security guidelines, while actively providing feedback to help update training materials and FAQs.

Website: Resource Development Specialist Ashley Chen

📌 Full-time Inbound Customer Service Representative (English & Spanish) (Markham)
🏢 Hubstaff
📍 Markham