We are looking for a Senior AI Engineer with at least 5 years of development experience.

This role will be instrumental in driving innovation, implementing cloud capabilities, and building GenAI solutions across our contact centers in Canada, Asia, and the US.

This role offers an exciting opportunity to shape the future of our client's contact center technology and drive innovation at a global scale.

The ideal candidate has a passion for cutting-edge technologies and a proven track record of building large-scale, complex software systems.

What you will do: Work closely with the Enterprise Architect to design and implement solutions that align with the platform capabilities roadmap Research and pilot the latest GenAI technologies and practices Champion a culture of continuous improvement, engaging change and fostering innovation within the team Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations Use and enhance our Dev

Ops practices and tools to enforce software guardrails, increase automation, and help engineers build code faster, at a lower cost, and lower risk Stay current with industry advancements in cloud technologies, AWS services,



and AI/ML Provide post-production support for deployed applications, including troubleshooting, performance optimization, and continuous improvement What you need to succeed: · Bachelor’s degree in computer science or a relevant field · Exceptional communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders · Hands-on expertise with Python, AWS Lambda, Java and APIs · Experience with developing AI bots/agents · Familiarity with chatbot development concepts, RAG techniques and vector databases · Experience with Dev

Ops culture, tools, and best practices · Proven leadership skills, with the ability to guide agile teams across multiple locations · Extensive experience with agentic AI frameworks and orchestration patterns · Understanding of transformer architectures and attention mechanisms · Infrastructure as Code (Cloud

Formation, Terraform) · Model serving and inference optimization · Experience with Amazon Bedrock for managed generative AI services · Demonstrated success in coaching and mentoring junior engineers in an Agile team setting

📌 Senior AI Engineer (Toronto)
🏢 S.i. Systems
📍 Toronto