We value your talents, traditions, and uniqueness-and we're committed to fostering a strong sense of belonging in a respectful workplace. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community. "Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide.

You'll receive a competitive salary, bonuses and advantages. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses. "Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options The Visual Designer Senior designs and leads customer-centered, omni-channel experiences that support business goals, strengthen Capital Group's brand, and drive meaningful customer outcomes. The role delivers cohesive end-to-end experiences across digital and non-digital touchpoints.

Associate Design

Leads use insights, research, design principles, and business context to shape solutions that are useful, usable, visually compelling, and brand-aligned. It serves as the primary development path toward Design Lead opportunities, building the leadership, stakeholder management, strategic thinking, facilitation, and execution capabilities required to lead larger initiatives, teams, and business relationships over time. Approximately 40-50% of the role is hands-on design work, with the remainder focused on leadership, stakeholder engagement, strategy, influence, and capability development.

Contributes to design, marketing, and customer experience decisions within assigned initiatives and workstreams,



using design expertise and customer-centered thinking to influence outcomes. Demonstrates strong understanding of Capital Group's business, customers, products, and marketing environment. Informs design recommendations using customer insights, research, data, design principles, and business objectives.

Develops and communicates a clear point of view supported by design rationale, customer insights, research and best practices. Provides guidance, feedback, and mentorship to designers and peers to help elevate design quality and capability.

Supports Design

Leads in driving stakeholder alignment, facilitating cross-functional collaboration, and translating strategy into execution. Demonstrates growing leadership capability in stakeholder management, communication, facilitation, decision-making, and project leadership. Contributes thought leadership, expertise, and innovative ideas to projects, workshops, and team discussions.

Models Capital

Group values and Design team values.

Design

Strategy & Customer Experience Designs customer-centered experiences and creative solutions across omni-channel customer journeys. Applies experience design, visual design, interaction design, and customer experience principles to create cohesive and effective outcomes. Works with moderate ambiguity to help define problems, identify opportunities, and shape solutions.

Conducts and synthesizes research inputs including customer research, analytics data, stakeholder interviews, competitive analysis, business insights, and design best practices. Uses customer and business insights to identify opportunities for optimization, innovation, and continuous improvement. Ensures design solutions align with customer needs, business priorities, brand standard #

📌 Visual Designer Senior (Toronto)
🏢 Capgroup
📍 Toronto