VP, Middle Market, Ontario Region (Toronto)

VP, Middle Market, Ontario Region (Toronto)

23 Oct
|
Zurich Insurance
|
Toronto

23 Oct

Zurich Insurance

Toronto

Are you a strategic and collaborative operations leader with a passion for safety, reliability, innovation, and customer service?

As Vice

President, Centralized Operations, you will provide executive leadership for the operation and performance of the electricity distribution system's critical infrastructure, including system control, substations, protection and control, reliability, emergency preparedness, automation, and smart grid technologies. You will be responsible for ensuring the safe, reliable, and efficient delivery of electricity while advancing operational excellence, asset performance, customer satisfaction, and organizational growth. As a member of the Executive Leadership Team, you will contribute to enterprise-wide strategy, lead complex operational initiatives, foster a high-performance and inclusive culture, and support the organization's commitment to safety, integrity, innovation, and exceptional customer service.

Serve as a key member of the Executive Leadership Team, providing insight and guidance on operational, reliability, and infrastructure matters. Provide strategic advice and recommendations to the Senior Vice President, Network Operations on emerging risks, opportunities, and business priorities.

Support

Board and Committee reporting related to operational performance, reliability, capital investment, and strategic initiatives. Monitor industry trends, regulatory developments, and leading practices to help position the organization as a leader in electricity distribution and energy solutions. Lead organizational change initiatives that enhance operational effectiveness and support business transformation.

Operational

Excellence & Grid Performance Provide overall leadership for System Control, Stations Design and Construction, Protection & Control, Reliability, Emergency Preparedness, and Smart Grid operations. Oversee the planning, delivery, and optimization of operating, maintenance, and capital programs supporting critical infrastructure. Monitor and drive performance against reliability, operational, and customer service objectives.

Collaborate across Network Operations to ensure annual inspection, maintenance, and asset management programs support reliability and performance targets. Champion process improvements, innovation, and technology adoption to strengthen grid performance and operational efficiency.

Asset

Management & Technology Leadership Oversee maintenance and capital investment strategies for substations, telecommunications, protection and control systems, and distribution automation infrastructure. Partner with Operational Technology teams to optimize the performance and evolution of GIS, SCADA, OMS, ADMS, and other critical operating technologies. Lead the development and implementation of systems, processes,



and reporting frameworks that support reliability monitoring and operational decision-making.

Support the development and implementation of innovative energy and grid modernization solutions. Customer, Stakeholder & Emergency Management Foster a customer-focused culture where operational decisions consider customer impacts and service outcomes. Build and maintain productive relationships with internal and external stakeholders, including customers, regulators, municipalities, and industry partners.

Provide executive oversight of the operational aspects of the corporate emergency management program, ensuring preparedness, coordination, and effective response capabilities. Support customer and stakeholder engagement related to system reliability, operational performance, and service delivery. Lead, develop, and inspire a team of technical and operational leaders to achieve strong business results.

Create an inclusive, respectful, and high-performing workplace that values collaboration, accountability, innovation, and continuous improvement. Coach and develop leaders through regular feedback, succession planning, mentoring, and professional development opportunities. Support workforce planning, talent acquisition, organizational design, and leadership development initiatives.

Promote diversity, equity, inclusion, accessibility, and belonging across the organization. Oversee short- and long-term operational planning, budgets, expenditures, and resource allocation. Monitor operational performance indicators and implement strategies to improve efficiency, reliability, and business outcomes.

Support the achievement of corporate objectives through sound business decision-making and performance management practices. Ensure compliance with applicable legislation, regulatory requirements, industry standards, and corporate policies. Maintain accountability for the safety of employees, contractors, and members of the public impacted by operational activities.

Support the implementation of enterprise health and safety strategies that drive continuous improvement and risk reduction.

Corporate Values and Conduct: Demonstrate professional conduct and align with Alectra’s core values of safety, teamwork, and customer focus. Bachelor’s degree or College diploma related to Electrical Engineering or recognized equivalent Related (or cross-functional)



graduate level education an asset Experience working in a unionized environment an asset Demonstrated experience in a leadership role involving strategic planning, successful change implementation, and supporting business growth such as new business opportunities and/or mergers and acquisitions Experience with project management an asset Demonstrated experience in building relationships with stakeholders, regulators, and governing organizations Experience developing and presenting strategies and business results to senior leaders Strong understanding of electricity distribution design and construction practices, electrical distribution systems and operating technologies, safety standards and protection codes Knowledge of regulatory and governmental requirements, codes, and regulations (OHSA, E&USA; Rules, WHMIS, ESA, IESA, OEB, Measurement Canada Regulations and TDG Act) Knowledge of technical specifications and standards including CSA, CEA, and ESA Good understanding of electrical utility operations and construction work methods and practices, codes, and regulatory requirements Demonstrated understanding of collective agreements and ability to drive efficient network operations in a unionized environment As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future.

Safety: Stay aware, prevent risks and protect each other. Value everyone, act honestly and foster inclusion.

Customer Focus: Be reliable, anticipate needs and deliver exceptional solutions with care. Elevate performance, embrace diversity and deliver quality through collaboration.

Innovation: Drive growth by embracing change, creativity and continuous improvement. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities. We care about you Understanding that taking time off is essential to employee well-being, sustained productivity, and high performance, we offer the following:

At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days. We prioritize your well-being through our "Disconnect from Work" policy which ensures you can maintain a healthy work-life balance. Based on operational requirements, we offer versatile working arrangements that include working remotely or on-site.

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future. Thank you for your interest in building a career with us. At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants.

📌 VP, Middle Market, Ontario Region (Toronto)
🏢 Zurich Insurance
📍 Toronto

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