Patient support and communication define this full time Patient Experience Representative role at Prenuvo’s Vancouver Head Office. Serve patients across phone, email, and chat. As a Patient Experience Representative, you will support sales, patient care, and retention efforts. You will educate patients about services, manage accounts, schedule scans, and resolve issues. Strong communication, emotional intelligence, and data awareness support this patient-centered work.

Key Responsibilities: Provide customer service through phone, email, and chat channels Resolve patient and physician inquiries professionally and promptly Guide account setup, billing questions,



and login troubleshooting Schedule scan appointments and support medical intake forms Record interactions, satisfaction, complaints, and outstanding follow-ups Requirements: Customer support, service, or success industry experience is an asset Strong written, verbal, interpersonal, and cooperative communication skills Patient privacy and confidentiality awareness Ability to multitask, prioritize, and work under pressure Flexibility to work weekends and holidays Bring professionalism, supportive communication, and patient-focused service to Prenuvo’s Vancouver patient experience team.

📌 Ward Clerk (Full Time) (Vancouver)
🏢 Prenuvo
📍 Vancouver