MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada's 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.NEW OPPORTUNITY:GUEST SERVICES ASSOCIATECourtyard and Residence Inn by Marriott, Calgary SouthThe Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue.RESPONSIBILITIES:Perform check-ins and checkouts, paying special attention to accuracy and detailEnsure each guest has received exceptional serviceHandle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriatelyPositively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-upProvide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternativesOperate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machinesComplete assigned tasks and paperwork as delegated by management team.



This may include some accounting, basic data analysis and processingMaintain cleanliness of workspaceLiaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest serviceand guest/co-worker safety by reporting of suspicious persons and handling of keys/cashQUALIFICATIONS:Experience Required1-2 years of experience in a customer service-oriented rolePrevious hospitality experience an assetFamiliar with general office equipment such as photocopiers, scanners etc.Mission Critical CompetenciesAbility to demonstrate being a team playerExcellent communication and interpersonal skillsA fun, positive attitude with a sense of humourDesired EducationA High School Diploma or GED requiredWORKING CONDITIONS:May be required to work early morning, late evening and weekend shiftsFun work environment, committed to realizing all of our core PillarsMASTERBUILT OFFERS:A compensation package that provides incentives and rewards performanceA flexible benefits package that supports various personal/family situations and work environmentsA rewarding corporate culture that fosters a positive team and family spiritA cooperative management team that is strategic and forward thinkingA quick paced environment with opportunities for advancementTO APPLY:Please apply online at .We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

📌 Guest Services Pro: Front Desk & Hospitality With Advancement (Calgary)
🏢 MasterBUILT Hotels
📍 Calgary