Join CAA Club Group as a Road Service Advisor in a work-from-home role focused on member safety and support. Engage with Members through calls and texts, resolving inquiries with empathy.In this position, you will handle Member requests in a call center workplace, providing first call resolutions while balancing urgency and care. Successful candidates will demonstrate excellent communication skills and navigate multiple systems comfortably. The position requires flexibility for afternoon and overnight shifts, along with availability on weekends and holidays.Key Responsibilities:Respond to Member inquiries via calls and textsAchieve first call resolution for concernsProvide exceptional, Member-focused customer serviceManage escalations and problem-solving effectivelyAssist with job-related duties as neededRequirements:Post-secondary education completionMinimum 2 years customer service experienceExcellent communication skills, both written and verbalProficiency in multitasking efficientlyFamiliarity with Ontario/Manitoba road systemsSupport Members by addressing their needs swiftly and thoughtfully in a vital role at CAA Club Group.

📌 Work From Home Road Service Advisor (Edmonton)
🏢 CAA South Central Ontario
📍 Edmonton