Elevate customer experiences with D&B as a Client Success Manager, focusing on post-sales support and value-driven conversations. You'll coordinate with diverse internal teams to enhance client satisfaction during service delivery.In this pivotal role, your primary responsibility is to act as the post-sales support point of contact for customers. You will coordinate various internal resources, including product teams and customer service, to ensure KPIs and contracted services are delivered effectively. Robust communication skills and experience in customer service are essential for success in this role.Key Responsibilities:Serve as the main point of contact for post-sales supportFacilitate internal coordination with necessary teamsDocument customer use cases and process flowsIdentify customer training needs across the portfolioEnsure delivery meets contractual agreements and SLAsRequirements:Bachelor's degree and 5+ years in sales/client serviceProficient in SFDC and various enterprise applicationsStrong written and verbal communication skillsExperience in project managementKnowledge of finance solutions product certificationsDrive success for D&B clients by ensuring excellent service delivery and proactive support.

📌 Client Success Manager At D&B (Ottawa)
🏢 Dun and Bradstreet
📍 Ottawa