Estimator Position reports to: The Estimator position at Kirmac is an key role requiring a high degree of focus and attention to detail. Given there is a diverse range and varying degrees of collision damage for vehicle repairs, Estimators at Kirmac are categorized under 3 position levels which include escalating responsibilities for increasing levels of repair complexity. Estimators are required to follow the Kirmac Accelerated Repair System (KARS), which expedites the time it takes to complete the customer’s repair.

In addition to writing total loss estimates and submitting to the insurance companies without Manager’s review, the primary responsibilities of the Estimator fall into five broad categories: # Taking quality photos of the vehicle so that the damaged area and undamaged areas prior to the repair are clear and visible. # Taking advantage of alternative quality parts (ie: aftermarket) when available, to maximize GP without compromising the quality of the repair. # Managing parts replacement percentages under Kirmac’s target % for the majority of estimates written. # Estimating the repair with a “repair vs replace” mindset, in order to expedite the repair process and maximize GP, without compromising quality. # Consulting with Management, Estimators and/or technicians on more complex repairs to produce a more accurate estimate. # Working with the CSR and Store Management to maintain a clean and tidy production office, and an accurate and orderly file rack. # Identifying and presenting options to improve the condition and appearance of the customer’s vehicle through customer pay opportunities. # Customer Service – includes answering customer inquiries, helping customers understand Kirmac’s repair process and advising them on value added components of the repair. As a value added service to the customer, suggesting additional repairs including:



Discounted repair options, in accordance with Kirmac’s standard operating procedures for damage unrelated to the insurance claim. Paintless dent repair (PDR) as a cost effective solution for small dents that are unrelated to the insurance claim.

Glass replacement when rock chip damage is beyond repair. ~ Proactively providing updates to customers on the progress of their vehicle’s repair, and answering questions / addressing concerns. ~ Prior to the vehicle being ready for delivery, ensuring the repair quality is in accordance with Kirmac’s standard operating procedures. ~ Upon completion and at the time of delivery, walking the customer to his/her vehicle to show them the completed repair and explain the repair process. ~ Prior to delivering the vehicle back to the customer, reinforcing the following messages and addressing any concerns the customer may have: ~“Kirmac Cares for Kids” means a portion of the income earned from this repair will be donated to Children’s hospital. For customer service, our goal is to earn a “10”.

Store

Administration – this involves assisting the manager in daily administrative duties, including: # # # # # Pre-reconciling files for accuracy and completeness prior to delivering vehicles to customer. # Reviewing delivered files and performing a final reconciliation for billing and closing in accordance with Kirmac’s standard operating procedures. # Preparing and completing payroll documents for production staff.



# # # # Working with parts vendors to secure the appropriate labor credits when necessary. # Quality Control – Reviewing repair quality and completeness of repair before confirming with the customer that the vehicle is ready, including: # # # # # Review repair quality to confirm it is in accordance with Kirmac’s standard operating procedures. # Review estimate with actual work performed to ensure all labour operations, parts replacement and sublets have been completed. # Ensuring any customer service requests have been completed and are up to expectations # # # # Materials Management – this includes the following processes for ordering, receiving and counting materials needed to complete vehicle repairs: # # # # # Ordering approved materials by utilizing the kirmac.com website. # Receiving materials and ensuring we were accurately billed for materials delivered. # Delivering materials to technicians and/or storage location(s). # Counting materials inventory at month-end in accordance with Kirmac’s standard operating procedures. # # # # Adjusting hours between Damage Analysis and Body Technicians, and updating Kirmac’s management system # Participating with store management in employee performance appraisals. # # # Strong verbal and written communication skills to work with customers, suppliers, upper management and employees. Capacity to maintain stable performance under pressure or opposition and handling stress in manner that is acceptable to others and to the organization. Works mainly indoors and occasionally outdoors.

Computer use and may be seated for an extend time. Occasional and indirect exposure to hazardous materials while walking the shop grounds. May be required to drive customer cars when moving them around the shop.

Must be able to talk, listen, and speak clearly on the telephone.

📌 Water Estimator (Vancouver)
🏢 Kirmac Collision
📍 Vancouver