Support Citi’s business-critical data platforms using SQL and ITRS Geneos in a hybrid, globally distributed operation. Apply engineering-focused production expertise across 24×6 coverage.
As a Senior Production Support Analyst in Securities Services, you will support DCP applications, reporting platforms, and client-facing financial systems. The work combines incident management, platform monitoring, automation, and controlled technology change. You will contribute to modernisation involving cloud data lakes, client migration, and consolidated data services.
Key Responsibilities: Deliver L2 incident triage, investigation, escalation, and resolution
Coordinate platform checks, monitoring, handovers, and ServiceNow communication
Manage client-impacting incident communication with internal stakeholders




Drive problem management to remove recurring root causes
Support automation, observability, change, and release activities
Requirements: Five-plus years in application support, production management, or platform operations
Administrator-level ITRS Geneos monitoring and alerting experience
SQL proficiency across relational and cloud databases
ITIL-aligned incident, problem, and change management experience
Practical Shell or Python scripting ability
Bring production support, monitoring, SQL, and automation expertise to Citi’s evolving Securities Services data platform setting.

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📌 Senior Production Support Analyst (Ontario)
🏢 Citi
📍 Ontario