Lead campaign and end-to-end journey design at CIBC in Toronto’s hybrid workplace, applying client experience expertise and people leadership.
As Chapter Lead within Savings, Investments & Advice, you will build and develop a high-performing team. You will establish consistent practices, coach specialists, and guide campaigns and journey experiences across products, channels, and partner teams. The focus is simplifying experiences and delivering meaningful client and business outcomes.
Key Responsibilities: Build and develop a high-performing campaign and journey design team
Provide leadership, coaching, and functional expertise to the Chapter
Champion client-first campaign and end-to-end journey design practices
Identify opportunities to simplify client and user experiences




Support Squad delivery and Quarterly Business Review processes
Requirements: Leadership experience managing and developing a team
Experience managing end-to-end client experiences and journeys
Experience delivering change across complex initiatives
Structured, analytical, and methodical problem-solving approach
Commitment to compliance, policies, standards, controls, and risk management
Bring people leadership, journey design, coaching, and structured problem-solving expertise to CIBC’s Toronto team.

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📌 Campaign and Journey Design Chapter Lead (Ontario)
🏢 CIBC
📍 Ontario