We are seeking a Senior ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow configuration, and enterprise Release Management .
Hands-on experience with ServiceNow Digital Product Release Management (DPRM) or equivalent Release Management solutions is essential.
Robust expertise in ServiceNow administration, customization, Flow Designer, Business Rules, Client Scripts, UI Policies, workflows, dashboards, and reporting .
Experience integrating ServiceNow with Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, and CI/CD pipelines using APIs and integration technologies.
Proven ability to establish release governance, release calendars, planning and scheduling, risk assessments, dependency management,



and deployment coordination .
Strong knowledge of ITIL, ITSM best practices, SDLC, enterprise service management, and cloud-based technology environments .
Experience assessing current-state processes, developing future-state operating models, and improving release governance and automation.
Excellent stakeholder management, requirements gathering, solution testing, documentation, training, and knowledge-transfer skills.
Required Certification: ServiceNow Certified System Administrator (CSA); public-sector experience is preferred.

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📌 Senior ServiceNow Release Management Consultant (Ontario)
🏢 ThoughtStorm
📍 Ontario