Lead AdminAdvantage client services in a hybrid Toronto position, using team leadership and complex issue resolution to deliver consistent outcomes.
As Manager, AdminAdvantage Client Services, you will direct Client and Account Specialists across implementations, enrolments, and ongoing service delivery. The role oversees complex client portfolios while aligning service standards, client expectations, contractual obligations, and operational priorities. You will guide delivery across Manulife’s AdminAdvantage operating model.
Key Responsibilities: Lead, coach, and develop Client and Account Specialists
Oversee complex implementations, enrolments, and ongoing service delivery
Resolve high-risk issues through cross-functional stakeholder coordination




Establish governance frameworks and consistent service standards
Drive scalable continuous improvement across AdminAdvantage Operations
Requirements: Post-secondary education or equivalent experience
Extensive leadership experience in complex client-focused environments
Deep understanding of Group Benefits and enrolment processes
Proficiency with Microsoft Office 365 tools
Experience with project management and system implementation preferred
Bring strategic leadership, Group Advantages expertise, and operational discipline to Manulife’s AdminAdvantage client service delivery team.

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📌 Manager AdminAdvantage Client Services (Ontario)
🏢 Manulife
📍 Ontario