Lead client services managers and strategic relationships at Fintel Connect, using people leadership and performance marketing expertise. Manage managers while maintaining senior client accountability.
As Senior Client Services Manager, you will oversee Client Services Managers and Account Managers while directly owning significant client relationships. You will set standards across pods, develop managers, and strengthen client work quality. The position supports Fintel Connect’s affiliate marketing solutions for financial institutions across North America.
Key Responsibilities: Coach managers through client calls, one-on-ones, and reporting reviews
Set pod goals and OKRs, then conduct quarterly performance conversations
Own senior client strategy, targets, performance, and renewals
Manage escalations, churn risks,



and portfolio expansion opportunities
Improve onboarding, health monitoring, reporting, and operational visibility
Requirements: Seven or more years in client services, account management, or performance marketing
At least three years managing people directly
Evidence of developing people and building lasting capability
Solid Excel and PowerPoint skills with data comfort
Technical curiosity about tracking and integrations
Bring manager development, client relationship leadership, and performance insight to Fintel Connect’s growing Client Services team.

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📌 Senior Client Services Manager (British Columbia)
🏢 Fintel Connect
📍 British Columbia