Lead PwC Canada’s Human Capital Operational Excellence team through process execution, continuous improvement, and collaboration across business partners. This is a hybrid, 12-month full-time secondment opportunity.
As a Manager in Internal Firm Services, you will guide xLoS process execution and improvement across Human Capital. You will transform, simplify, standardize, automate, and document processes with HCBPs. The work includes defined SLAs and KPIs, GenAI, and cross-functional support.
Key Responsibilities: Lead HC Operational Excellence process execution and improvement initiatives
Monitor service delivery standards and team capacity
Collaborate with HCBPs on process standardization and documentation




Support planned and bespoke processes with SLAs and KPIs
Report process performance and recommend best practices
Requirements: Strong understanding of Human Capital processes and best practices
Excellent project management and organizational skills
Ability to analyze and improve processes
Robust leadership and communication skills
Knowledge of HC regulations and compliance requirements
Bring Human Capital leadership, process improvement, and cross-functional collaboration to PwC Canada’s Operational Excellence team.

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📌 Human Capital Operations Manager (Alberta)
🏢 PwC
📍 Alberta