Role Responsibilities Are you a skilled analyst who enjoys connecting business needs, technology and data to improve how programs and services are delivered? Join the Office of the Chief Medical Examiner (OCME) as a Program Analyst and use your analytical, technical and collaborative skills to support business solutions, modernization initiatives and data-informed decision-making.

Reporting to the Director of Operations, you will play a key role in aligning the OCME's Information Management and Technology (IMT) requirements with its business processes and service delivery needs.

You will develop an in-depth understanding of OCME operations, its Case Management System (CMS), and the hardware, software, and data solutions that support its work.

In this role, you will: Analyze business needs and processes and recommend IMT solutions that support effective program and service delivery.

Coordinate enhancements, upgrades and implementation of business applications, hardware and software, including modernization and digitization initiatives.

Lead and support user acceptance testing (UAT), including developing test plans, coordinating testing activities and working with users and IMT resources to resolve issues.

Support staff in the effective use of technology through training, coaching, documentation and troubleshooting, while coordinating hardware and software inventory and deployment.

Develop regular and ad hoc reports, analyze and interpret data, investigate data quality issues,



and recommend improvements to systems and business processes.

Develop and maintain data pipelines and support data integration, reporting and business intelligence requirements.

Support the implementation of artificial intelligence tools by assessing business requirements, workflow impacts, data needs and risks, while ensuring alignment with applicable privacy, security and information management requirements.

Support appropriate system access and monitor for potential IMT security, privacy and related compliance issues, escalating concerns as required.

Build effective working relationships with OCME staff, senior management, Government of Alberta IMT resources, contractors and other stakeholders to advance operational and technology initiatives.

Represent OCME business needs in departmental and cross-departmental initiatives and contribute to IMT and operational planning.

The successful candidate will bring: A strong commitment to client service, with the ability to provide effective technology support both onsite and remotely.

Strong interpersonal, communication and time-management skills, with the ability to collaborate effectively with business and technical partners.

Solid analytical and problem-solving skills, with the ability to identify issues, assess business needs and develop practical solutions.

Adaptability and a willingness to learn new technologies, systems and business processes in a changing environment.

The is provided for further details on this position

📌 Program Analyst (Calgary)
🏢 Government of Alberta
📍 Calgary