Lead IBM’s Incident Management function for a business-critical Government of Canada payroll environment, using incident command and executive communication skills.
As Incident Management Leader, you will direct high-urgency production response across a complex enterprise environment. You will lead the IBM Incident Management team, coordinate application, payroll operations, infrastructure, database, architecture, and change teams. The work centers on service restoration, escalation management, operational readiness, and clear client communication.
Key Responsibilities: Lead high-urgency production incidents from coordination through resolution
Direct incident bridges and executive escalations
Coordinate technical and operational teams during recovery
Communicate impact, risks, decisions,



and resolution paths
Strengthen processes, documentation, reviews, and performance measures
Requirements: 8–10 years in Incident Management and enterprise production environments
Experience leading teams during critical service events
Strong incident command, ITIL, and escalation management knowledge
Clear executive, client, written, and presentation communication
Government of Canada security clearance eligibility required
Bring decisive leadership, service restoration expertise, and stakeholder communication skills to IBM’s critical payroll workplace.

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📌 IBM Incident Management Leader (Alberta)
🏢 International Business Machines
📍 Alberta