The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base.

Sales

Manager, Sales Director, or Director, Event Technology.

Drive

Results by soliciting and securing business through a proactive, consultative sales approach, utilizing ENCORE’s sales process and methodology. Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned. Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.

Relationship Management Deliver

World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.

Value

People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Actively refer and guide customers through the ENCORE network, leveraging contacts to secure additional opportunities with existing customers.

Sales Accountability





Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. Ensure all known opportunities are in CRM and completely accurate and updated at all times. See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. 1 year technology sales or hospitality experience preferred ~ Prior sales experience in audiovisual is a plus ~ Technical aptitude and computer proficiency required ~ Decision Quality Manages Complexity Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise.

In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review.

Work is performed in a hotel/convention center setting with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #

📌 Work From Home Sales Coordinator (Niagara Falls)
🏢 Encore Global
📍 Niagara Falls