Lead hotel onboarding and account success for Sadie across Australia, using organization, communication, and AI tools in daily work.
As Customer Success Manager, you will guide Australian hotel partners from signed contract through go-live and ongoing account management. You will coordinate with Product, Engineering, Partnerships, Sales, Support, and Marketing while building processes for future hotels. The work centers on adoption, account health, customer feedback, and measurable value for hotel operators.
Key Responsibilities: Run onboarding end to end for new hotel partners
Train hotel staff and confirm full system adoption
Monitor account health, calls, bookings, and staff usage
Analyse feedback and present evidence-based product improvements
Document playbooks,



health checks, and escalation paths
Requirements: At least two years in customer success, account management, or hospitality technology
Hotel front desk or management experience
Strong organization across multiple onboardings and accounts
Transparent written and verbal communication with non-technical staff
Daily AI tool use with careful quality checks
Own Australian hotel relationships for Sadie through onboarding, adoption, account health, feedback, and thoughtful growth decisions.

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📌 Customer Success Manager Australia Hotels (Quebec City)
🏢 Sadie
📍 Quebec City